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October 2008
Our lives have been jolted with new behavior, new events, new hardships and new challenges that always bring new opportunities. Earlier this month, many organizations changed the mode of operating and the focus of their team to provide an atmosphere of celebration and motivation to their staff that provides ‘Excellent Service’ and multitudes of ways to say ‘Thank you for going over and Beyond’. What a great time we had throughout the week with the opportunity to join over 300 – 500 other support professionals in the HDI Customer Services Webinar! As if that was not enough motivating and encouragement, the local chapter presented to you George Spalding, one of the co-authors of ITIL Continuous Service Improvement. Spalding shared how changes within our organizations impact the support desk. We thank Jeff Bennett with Yoh IT for partnering with our chapter to provide lunch.
If you were not able to recognize your team during Customer Service Week, the HDIAOY (HDI Analyst of the Year) event will be another great way to say ‘We are Proud of all you do’. This will be an evening meeting starting at 5:30 pm to allow more of our front line staff to join us. It is their night! All front line tier 1 staff will be honored and recognized. Donna Holt from Orange County a FUN and Motivational speaker will be our guest.
Visit http://www.thinkhdi.com/chapters/sandiego/monthly_awards.htm to download the HDIAOY nominee form for an opportunity for one of your staff to be named San Diego HDIAOY and reap the benefits. ARE you EXCITED about the benefits and value associated with this recognition both professionally and personally? The forms are due by 10/29/08 to cmonroe@sddpc.org.
We are moving and shaking in an effort to keep you fired uP! The local chapter is extremely honored to partner with HDI Global to present HDI Winter Training Event at San Diego Marriott Del Mar December 1-4. Seats are still available in some of the sessions. Submit your registration to Victoria Bech at vbech@ThinkHDI.com or contact her at 719.785.5354. HDI Global will join our local chapter to present our December 3 chapter meeting at 11:30 – 1:00pm at the SD Marriott. The presenter will be Randy Celaya. Reservations are required.
Let’s show the rest of HDI the support, talent, and knowledge residing in San Diego!!!
Cynthia
Cynthia Monroe
President, HDI Chapter San Diego
cmonroe@sddpc.org
HDM Certified
ITIL Foundations Certified
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