January Meeting

7 Things Every Support Center Analyst Should Know 

This session will leverage the information gained during our December session with Randy Celaya who provided us tools to improve our art of communicating. With effective communication in place, the Support Center Analyst will be able to demonstrate their ability to meet and exceed their customers’ service expectations.

Location:
Vortex Learning Solutions, San Diego
7480 Mission Valley Road
San Diego, CA 92108
(858) 581-7868

Speaker:
Robert Last, Content Manager, HDI
SPIN Webinar

Date and Time:
January 8, 2009
11:30 – 1:00 pm

Door prizes will be drawn for members attending their first meeting, members and their accompanied guest, and open for all in attendance.

Future Meetings

February

Leadership and Appreciation Month

Location: Biosite, 9975 Summers Ridge Road, San Diego, CA 92121

Date: February 12, 2009

Time: 11:30 – 1:00 pm

March

Virtualization – What does it mean to the Support Center and how does it impact me?

Location: Vortex Learning Solutions. 7480 Mission Valley Rd, San Diego, CA 92108

Date: March 12, 2009

Time:  11:30 – 1:00 pm