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ABS Associates, Inc.
2100 Golf Road, Suite 110
Rolling Meadows,
IL
60008
847-437-8700
847-437-1070
www.abs-inc.com
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ABS Associates is a leading provider of helpdesk, desktop, managed hosting, and network services. For more than 25 years, ABS certified support professionals have expertly delivered IT solutions, helping hundreds of companies control capital expenses and support costs, improve company focus, and increase end-user productivity. ABShelp™, the company's web-enabled knowledge center, allows client firms from around the world to optimize information technology as it relates to their unique businesses. |
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Activate, Inc.
1300 Clay Street, Sutie 600
Oakland,
CA
94612
415 692 8016
+64 9 846 1370
www.activatelive.com
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Activate automates and delegates to business users, common IT tasks that would normally require service desk support. It's combination of Service Catalogue, Delegated Rights and User Provisioning engine is a unique solution to quickly and easily improve service levels, reduce costs and improve business customer satisfaction. The default business and delegation rules mean's Activate can be implemented quickly and return real and immediate benefits to your organization. |
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Advanced Software Products Group, Inc. (ASPG, Inc.
3185 Horseshoe Drive South,
Naples,
FL
34104
239-649-1548
239-649-6391
www.aspg.com
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ReACT is an automated password reset and synchronization tool for the entire enterprise, providing self-service resets in only 4 easy steps via a web-based or client interface. ReACT supports virtually all operating systems and applications within the enterprise including MS Windows Active Directory, MS Windows domain, RACF, Novell Bindery and NDS, plus more! |
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AdventNet
5200 Franklin Drive, Suite 115
Pleasanton,
CA
94588
925-924-9500
925-924-9600
www.adventnet.com
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AdventNet Inc., is the maker of ManageEngine - the leader in low cost enterprise IT management software. At ManageEngine, we believe that traditional enterprise management software is complex, inefficient, and increasingly expensive. Over 700,000 businesses around the world have realized better value for enterprise management by switching to ManageEngine. |
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Aeroprise
1023 N. Shoreline Boulevard, Suite 150
Mountain View,
CA
94043
866-809-9102
650-404-1185
www.aeroprise.com
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Aeroprise helps hundreds of Fortune 500 companies and public institutions quickly and securely mobilize IT Service Management applications on wireless devices. Chevron, San Francisco International Airport, Lockheed Martin, University of Michigan, U.S. Air Force, O2 and many other of the world's leading IT organizations rely on Aeroprise to extend help desk, asset and change management to BlackBerry and Windows Mobile devices, Palm Treo and barcode scanners. The result is reduced IT support costs, decreased critical asset downtime and greater customer service. |
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Ajilon
Columbia Center/Suite 760, 5600 N. River Road
Rosemont,
IL
60018
888-788-2342
www.ajilonconsulting.com
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Ajilon Consulting is an ISO 9001-2000-certified company, with 50 offices and 6,000 employees in North America, global offices in the United Kingdom, Continental Europe, Australia and Asia Pacific. Worldwide, Ajilon has over 13,000 employees with annual revenues of over $2.4B. For over 35 years, Ajilon has been assisting clients achieve their business objectives with a focus on flexible delivery models including temporary and permanent IT staffing and services based solutions. For IT service functions, Ajilon offers dedicated, shared and on-demand models that are adapted to the client's specific needs, utilizing the applications and tools they prefer. The result is a highly efficient, highly-responsive team that focuses on end user satisfaction and is capable of Level I, II, or III support depending on client need. |
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Avatier Corporation
12647 Alcosta Blvd. #140,
San Ramon,
CA
94583
925-217-5170
925-275-0853
www.avatier.com
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Avatier Identity Management Suite delivers next generation user provisioning and password management for organizations worldwide facing security exposure, compliance mandates and spiraling IT costs. Mid-sized to large enterprises depend on Avatier software to secure and streamline end-user access to enterprise resources, simplify administration, and reduce help desk calls. |
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Axios Systems
2214 Rock Hill Road, Suite 501
Herndon,
VA
20170
703-326-1357
703-326-0429
www.axiossystems.com
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Axios Systems is a leading provider of Best Practice-based ITSM solutions. The company’s customer-centric approach combined with award-winning enterprise solutions ensure that customers worldwide align Service and Support organizations with their overall business goals. Axios Systems is headquartered in the UK, with offices across the Americas, Europe, Middle East and Asia-Pacific. |
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B Wyze Solutions
20 Valleywood Drive, Unite 100
Markham,
Ontario
L3R 6G1
905-447-8713
905-477-7524
www.bwyze.com
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B Wyze is an innovative IT Service Management and Corporate Education solutions provider, servicing mid-to-large size business with industry leading staffing, training and consulting. Working directly with IT, HR and Corporate Education departments, we develop collaborative client solutions for enhancing the adoption, use and support of enterprise-wide technologies. |
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Big Bang LLC
9851 S. 27th Street,
Franklin,
WI
53132
414-225-9075
414-225-9603
www.uiu4you.com
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Experts in hard drive imaging, Big Bang provides nationwide training and consulting for Symantec Ghost, working with our customers on operating system and software deployment, as well as user migration. Additionally, we developed the Universal Imaging Utility, which creates a hardware independent Windows image for deployment to any hardware platform. |
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BMC Software
2101 City West Boulevard,
Houston,
TX
77042
713-918-8800
713-918-8000
www.bmc.com
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BMC Software delivers the Business Service Management solutions IT needs to increase business value through better management of technology and IT processes. Founded in 1980, BMC has offices worldwide and fiscal 2006 revenues of more than $1.49 billion. Activate your business with the power of IT. www.bmc.com. |
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Bomgar
578 Highland Colony Parkway, Suite 300
Ridgeland,
MS
39157
601-519-0123
601-510-9080
www.bomgar.com
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Bomgar enables service professionals to remotely access, troubleshoot and restore service to virtually any system anywhere in the world. Through its unique, clientless software that resides on a pre-hardened appliance, Bomgar is used by over 3,000 customers to enhance incident resolution in an efficient and secure manner. |
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Business Oriented Software Solutions, Inc.
160 Technology Parkway,
Norcross,
GA
30092
678-684-1200
770-447-4164
www.boss-solutions.com
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Business Oriented Software Solutions, Inc. (BOSS) is an IT global infrastructure management firm specializing in comprehensive asset management, service desk, IT lifecycle management, network services, software solutions, and technical support. DiagWin Support Central™ is the latest IT business system management solution from BOSS. Our solutions, founded on our successful DiagWin platform, help you manage your IT operations. IT Asset Management/ IT Service Management/
Change Management. |
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CA, Inc.
1 CA Plaza,
Islandia,
NY
11749
631-342-6000
631-342-4854
www.ca.com
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CA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies enterprise-wide IT environments in a secure way for greater business results. Our tools and expertise help customers manage risk, improve service, manage costs and align their IT investments with their business needs. |
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CDI IT Solutions
1717 Arch Street, 35th floor
Philadelphia,
PA
19103
215-282-8050
215-569-1300
www.cdi-its.com
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CDI IT Solutions is a division of CDI (NYSE:CDI), a leading provider of engineering and IT outsourcing solutions and professional staffing. The company provides IT Consulting, IT Outsourcing and IT Staffing to lead organization optimization of IT infrastructure, reduction of aggregate IT costs, improvement of service levels and reallocation of capital for strategic investment. Learn more at www.cdi-its.com. |
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Cherwell Software
12295 Oracle Boulevard, Suite 200
Colorado Springs,
CO
80921
719-386-7000
719-386-7001
www.cherwellsoftware.com
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Drawing on years of experience, Cherwell Service Desk is a web-enabled software solution that gives you enterprise-level functionality companies need, without the enterprise level cost and complexity. Implementing ITIL standards and built using the latest .NET technology, this is an “out of the box” solution your company will never outgrow! |
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Citrix Online
6500 Hollister Avenue,
Goleta,
CA
93117
800-549-8541
805-690-6471
www.citrixonline.com
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Citrix Online is a leading provider of easy-to-use, on-demand applications for remote technical support, access and collaboration. GoToAssist, its industry-leading remote-support product line, enables users to provide remote support to anyone, anywhere and includes metrics and reporting tools that increase efficiency and productivity. HDI attendees qualify for a 15% discount. Stop by Booth #213 to learn more. |
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CompTIA
1815 S. Meyers Road, Suite 300
Oakbrook Terrace,
IL
60181
630-678-8300
630-678-8384
www.certification.comptia.org
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The Computing Technology Industry Association (CompTIA) is the voice of the world's $3 trillion information technology industry. CompTIA membership extends into more than 100 countries and includes companies at the forefront of innovation; the channel partners and solution providers they rely on to bring their products to market; and the professionals responsible for maximizing the benefits organizations receive from their technology investments. For more information, please visit www.comptia.org. |
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Consulting-Portal, Inc.
9075 Bluffview Trace,
Roswell,
GA
30076
770-992-2270
770-993-9684
www.cportalinc.com
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Since 1999 Consulting-Portal has helped Fortune 500 companies improve efficiency and support regulatory compliance through the assessment, design and implementation of IT processes. We also offer a complete curriculum of ITIL, COBIT and ISO training. CP prides itself on being: vendor neutral, technically savvy and highly experienced. |
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Cordaware GmbH Informationslogistik
DerbystraBe 5,
Pfaffenhofen,
Germany
85276
49(0)700-26732927
49(0)700-26732927
www.cordaware.com
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Cordaware specializes in modern information and notification systems for companywide real-time information management. Cordaware bestinformed allows companies of any size to react to events and disruption at once. So, in case of incidents it is possible to send an instant live ticker to all concerned users, to inform them about known errors and the state of problems and incidents. |
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Courion Corporation
1881 Worcester Road,
Framingham,
MA
01701
508-879-8400
508-879-8500
www.courion.com
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Courion enables organizations to respond to constant change and, unlike traditional identity management technologies, effectively leverage their changing business operations, technology infrastructure and organization. Over 265 customers utilize Courion's Enterprise Provisioning Suite® to securely automate processes for user provisioning, password management and regulatory compliance. For more information, please visit www.courion.com. |
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CustomGuide, Inc.
1502 Nicollet Avenue, Suite 1
Minneapolis,
MN
55403
612-871-5004
651-846-4429
www.customguide.com
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CustomGuide provides computer training products that are useful and affordable. Thousands of bite-size tutorials in both interactive online learning and customizable courseware formats teach how to use technology effectively and efficiently. Together, these products are an essential part of the support and professional development programs in thousands of organizations. |
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Diaphonics/Nuance
205-1310 Hollis Street,
Halifax,
NS, Canada
B3J3P3
877-290-1500
902-446-3662
www.diaphonics.com
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Nuance and Diaphonics deliver a secure and convenient self-service password reset solution, accessible over any phone. This system allows a user to reset or unlock a password simply by speaking a few words via a fully-automated process and is available 24/7. For enhanced security, the caller's identity is confirmed with biometric voice verification. The solution integrates with Nuance EPS, a suite of directory-driven productivity applications, including Auto Attendant and Event Notification. |
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Digital Fuel Technologies
951 Mariner's Island Blvd., Suite 665
San Mateo,
CA
94404
415-796-2550
www.digitalfuel.com
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Digital Fuel is the leading provider of customer-facing Business Service Management (BSM) software solutions for SLA management, service catalog, and service financial management. The company’s ServiceFlow software manages billions in IT and other business services at companies and governments around the world such as British Telecom, Capgemini, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, and many others. Learn more at www.DigitalFuel.com. |
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DriveSavers Data Recovery
400 Bel Marin Keys Blvd.,
Novato,
CA
94949
800-440-1904
415-883-0780
www.drivesavers.com
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DriveSavers is recognized industry-wide for unparalleled customer service and proprietary techniques that provide the fastest, most accurate data recovery possible. DriveSavers recovers data from all hard drives, tape, removable media, and from NAS and SAN devices, and RAID Arrays. We are recommended by all manufacturers and maintain the original warranty. |
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Flowan Software, Inc.
31300 Solon Road, #11
Solon,
OH
44139
216-595-2768
800-901-1587
www.flowan.com
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Flowan Software, Inc. offers web-based customer service software that is fully featured, easy to use, and cost-effective. Flowan Help Desk, our flagship product, is an innovative software system that provides powerful features and flexibility for managing all types of service requests. With our soon to be released Flowan Sentinel software, we’re providing a way to extend customer service to your server computers. Flowan Sentinel is a proactive computer monitoring system that is integrated with Flowan Help Desk. This integration provides the ability to apply your customer service principles and practices to server support. |
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FrontRange Solutions
5675 Gibraltar Drive ,
Pleasanton,
CA
94568
925-398-1800
925-398-1306
www.frontrange.com
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FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families include IT Service Management, Infrastructure Management, Communication Management, and Sales, Marketing & Relationship Management solutions, along with the award-winning HEAT® and GoldMine® product lines. |
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Gold Systems
4840 Pearl East Circle,
Boulder,
CO
80301
303-447-2774
303-447-0814
www.goldsys.com
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Gold Systems develops and deploys voice-driven communications solutions utilizing IVR, text-to-speech and speech recognition. Our offerings include password management for telephone-based self-service, unified messaging and telephony interfaces, packaged and customized contact center solutions. Gold Systems is a top-tier partner to leading speech and messaging vendors, including Microsoft, Avaya and Nuance. |
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Hornbill Systems Inc.
300 E. John Carpenter Freeway, Suite 110
Irving,
TX
75062
972-717-2300
972-717-2331
www.hornbill.com
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Hornbill Systems delivers market leading Service Management solutions that enable
organizations to automate business processes and provide first class customer service.
Drawing on a decade of experience, Hornbill has packaged a number of applications designed
for rapid deployment within any employee or customer service support environment. |
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iET Solutions
959 Concord Street,
Framingham,
MA
01701
508-416-9010
508-416-9008
www.iet-solutions.com
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iET Solutions develops, markets, and supports award-winning software applications for the IT service management market. iET ITSM, iET CMDB Discovery, iET CMDB Intelligence, and iET Process Analyzer combine fast and efficient service desk performance with the comprehensive back office management capabilities needed to continuously improve and optimize the IT infrastructure. |
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Infra Corporation
5000 E. Spring Street #750,
Long Beach,
CA
90815
562-733-7500
562-733-7501
www.infra-corp.com
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Infra Corporation is an international developer of infraEnterprise, 100% web-based software, designed for automating IT service management processes: incident, problem, change, availability, configuration, and service level management for corporations requiring an enterprise-wide solution. The infraEnterprise solution reduces costs and provides flexibility through web technology, integration, process improvement, and customer empowerment. |
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InQuira
851 Traeger Avenue, Suite 125
San Bruno,
CA
94066
650-246-5000
650-246-5036
www.inquira.com
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InQuira, Inc. improves the quality of customer interactions through contact centers and websites with integrated applications for knowledge management, intelligent search, analytics and user experience. Blue-chip customers of InQuira include: Bank of America; AVIS Group; Pitney Bowes; Chrysler; Sun Microsystems; BEA Systems; Fidelity Investments; Honda; and Sovereign Bank. |
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IssueTrak, Inc.
249 Central Park Avenue, Suite 200
Virginia Beach,
VA
23462
757-213-1300
757-213-1333
www.issuetrak.com
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IssueTrak Inc. is the provider of IssueTrak, a ticket tracking application used by IT helpdesks and customer support organizations to track issues, customer requests, and more. IssueTrak’s easy-to-use, customizable application is utilized by small and large organizations in various industries around the world. With IssueTrak, Nothing Falls Through the Cracks. Visit our online demo at www.issuetrak.com. |
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ITSM Academy
100 W. Cypress Creek Road, Suite 890
Ft. Lauderdale,
FL
33309
954-491-3442
954-491-3424
www.itsmacademy.com
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Fully accredited IT Service Management (ITSM) training, delivered across the Americas as on-site, corporate classes, and in our Dallas and Fort Lauderdale Training Centers. We deliver all levels of ITIL® and ISO 20000 Certification Courses as well as non-certification Workshops and Clinics including the Apollo 13 Simulation. |
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iWave Software
3000 Internet Boulevard, #200
Frisco,
TX
75034
972-377-1110
214-594-5753
www.iwavesoftware.com
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iWave provides software to integrate, automate and orchestrate IT service management processes including incident, problem, configuration, release and change management. Global 500 firms use our software to automate their internal IT processes, create incident (trouble ticket) exchange gateways and establish electronic links with key IT hardware, software and service providers. |
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KACE
1616 North Shoreline Blvd., Suite B
Mountain View,
CA
94043
650-316-1050
650-649-1806
www.kace.com
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KACE™ is the leading systems management appliance company. The award winning KBOX™ family of appliances delivers easy-to-use, comprehensive systems management capabilities. KACE customers usually install in one day at one third the cost of software alternatives. |
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Kaseya International Limited / Global
4th Floor (South), Channel House, Green Street
St. Helier Jersey Channel Islands,
JE24UH
415-694-5700
www.kaseya.com
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Kaseya is a global provider of IT automation software for IT Solution providers and Corporate IT organizations that benefit from deploying Kaseya’s systems management capabilities. Kaseya allows businesses to proactively manage distributed IT infrastructure easily and efficiently with one integrated Web based platform. |
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Kinetic Data
235 East Sixth Street, Suite 400B
St. Paul,
MN
55101
651-556-0936
651-695-8577
www.kineticdata.com
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Kinetic Data is one of the largest and most experienced third-party BMC® Remedy® software companies in the world. Exclusively focused on developing BSM and service delivery management (SDM) software tools specifically for BMC Remedy, Kinetic Data offers the most extensive portfolio of third-party, "built on BMC Remedy" packaged BSM applications available. |
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Knowledge Accelerators
450 Carillon Parkway, Suite 150
St. Petersburg,
FL
33716
727-571-1968
800-933-1086
www.knowledgeaccelerators.com
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Knowledge Accelerators…it’s what we do! We have Custom Knowledge Services and the largest multimedia common knowledge base. Ask about “On Demand” Knowledge Services!
Our Custom Content Services, Common Knowledge Base, International Language Support and Knowledge Management Software let you accelerate knowledge to the speed of business! |
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KnowledgeBroker, Inc.
P.O. Box 17097,
Reno,
NV
89511
800-829-4524
775-852-5722
www.kbi.com
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KnowledgeBroker (KBI) licenses Computer Support Content KnowledgeBases. A powerful Knowledge Management resource for Help Desk Analysts and End User self-service, KnowledgeBases reduce call volumes, cut inbound call times and streamline support with immediate answers to user questions. Our content is custom optimized for easy import into leading help desk systems. |
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LANDesk
698 West 10000 South,
South Jordan,
UT
84095
801-208-1500
801-208-1714
www.landesk.com
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The disciplines of IT operations and security management are converging, yet the point products keep multiplying, piling on more cost and complexity. With LANDesk you can control and secure your mixed IT environment from a single console and simplify your world for less money and training, and with little or no new infrastructure. |
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Linium
187 Wolf Road, Suite 210
Albany,
NY
12205
518-689-3100
518-689-3105
www.linium.com
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Linium is an HP Gold Partner focusing on legacy Peregrine and Mercury products including; ServiceCenter, AssetCenter, PPM, Universal CMDB & Business Availability Center. Expertise with mobile solutions for these applications and ITIL consulting set us apart. With a decade of experience, count on us for your IT Service Management projects. |
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LLE - Language Services
1627 K Street, Suite 610
Washington,
DC
20006
877-405-8764
540-869-9637
www.lle-inc.com
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LLE - Language Services enables help desk and customer service professionals to respond to their non-English speaking prospects or customers at every point of contact anytime, anywhere. Powered by a community of 3,000 linguists, LLE delivers robust 24-hour telephone interpretation, document and email translation in 150 languages across the world. |
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LogMeIn
500 Unicorn Park Drive, #103
Woburn,
MA
01801
781-638-9050
781-933-2390
www.logmein.com
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LogMeIn offers remote support solutions that provide instant, secure connections between remote computers and devices over the web. IT support professionals worldwide rely on LogMeIn IT Reach to manage and monitor remote PCs and servers, and LogMeIn Rescue for on-demand remote support of PCs, Macs and smartphones—without pre-installing software. |
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M-Tech Information Technology, Inc.
#500, 1401-1st Street SE,
Calgary,
AB
T2G2J3
403-233-0740
403-233-0725
www.mtechit.com
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M-Tech is a leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months. |
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Marval Group North America, Stroma Inc.
19 Legault Street, P.O. Box 23040
North Bay,
ON
P1A4K6
705-840-6000
705-840-6001
www.stroma.ca
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The Marval Group North America (Stroma Inc.) will be showcasing their latest version of Europe’s favourite integrated IT Service Management Software – MSM version 7. As Co-authors of ITIL & the World wide standard for IT Service Management; ISO 20000, Marval customers have an unprecedented track record in the industry, including winning 7 European ITIL Service Improvement project of the year awards. Customers include:- OGC (The owners of ITIL); Taylor-Made adidas, Heineken International, London Fire-brigade, Dimension Data, European Central Bank, UK National Health Service, Nissan, Renault, Cambridge University, Ryder, Port of Rotterdam, Universal Weather and Aviation. To experience a truly integrated ITIL Service Management solution visit us on stand 332. |
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Monitor 24-7
335 Renfrew Drive, #301
Markham,
ON
L3R9S9
416-410-2716
416-352-5191
www.monitor24-7.com
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Monitor 24-7’s ITIL®-aligned, service management framework--IncidentMonitor™ allows you to consolidate all service management processes (ITIL®, non-ITIL® & SOX) into one tool at a fraction of the time and at a fraction of the cost of other solutions. Its unique framework does not require expensive customization or additional modules; and provides management with access to critical information at their fingertips.
With IncidentMonitor companies can quickly manage the CMDB. The configurable, automated and integrated customer survey provides a true measure of the level of service delivered to your customers and information to effectively improve IT’s value to the business. |
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Motorola, Inc.
101 Tournament Drive,
Horsham,
PA
19044
215-323-1880
215-323-0242
www.motorola.com
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Motorola is known around the world for innovation in communications. The company develops technologies, products and services that make mobile experiences possible. Our portfolio includes communications infrastructure, enterprise mobility solutions, digital set-tops, cable modems, mobile devices and Bluetooth accessories. Motorola is committed to delivering next generation communication solutions to people, businesses and governments. A Fortune 100 company with global presence and impact, Motorola had sales of US $36.6 billion in 2007. For more information about our company, our people and our innovations, please visit http://www.motorola.com. |
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NetOp Tech, Inc.
737 N. Michigan Avenue, Suite 1510
Chicago,
IL
60611
866-907-2971
312-376-0601
www.netoptech.com
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Award winning NetOp Remote Control software ensures the swift, secure and seamless transfer of screens, sounds and data. NetOp On Demand enables firewall-friendly help desk assistance via the Internet, without leaving a footprint. NetOp Remote Control and NetOp Mobile provide 256-bit encrypted remote management and support from computers and PDAs. |
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NetSupport, Inc.
6815 Shiloh Road East, A-7,
Alpharetta,
GA
30005
770-205-4456
770-205-4462
www.netsupport-inc.com
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NetSupport provides help desk software and a hosted remote chat & support solution. Products include browser-based help desk ticketing, IT asset management software, remote control software, instructional training software and a hosted remote support solution. Features include PC inventory, software distribution, application/web metering, pc monitoring, web-based ticketing and tracking and more. |
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NetworkD Corporation
3300 Irvine Avenue, Suite 261
Newport Beach,
CA
92660
949-222-2287
949-222-2226
www.networkd.com
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Established in 1996, NetworkD Corporation is a leading provider of Desktop Systems Management and Help Desk solutions to enterprise organizations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of asset management, desktop management, help desk management, network management, server management, and OS deployment. |
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Nouri Associates, Inc.
One Embarcadero, Suite 500
San Francisco,
CA
94111
415-267-7611
415-267-6127
www.nouriassociates.com
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NTR Global
14881 Quorum Drive, Suite 850
Dallas,
TX
75254
469-385-1703
469-385-1738
www.inquiero.com
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NTRglobal is a leading software company with that provides over 9,000 companies with easy-to-use, web-based secure remote control and remote support solutions. With NTRsupport access and support attended and unattended PCs/Macs, increase first time call resolution rates, avoid expensive on-site visits, reduce support costs and improve customer service and loyalty. |
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Numara Software
2202 N. Westshore Boulevard,
Tampa,
FL
33607
813-227-4900
813-227-4501
www.numarasoftware.com
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Numara Software, Inc. (formerly Blue Ocean Software) is a global provider of service desk management solutions for IT help desk and customer support professionals who need to simplify and gain control over their increasingly complex environments. The company’s flagship products, Numara Track-It! and Numara FootPrints are represented at 50,000 customer sites worldwide. |
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Parature
8000 Towers Crescent Drive, Suite 800
Vienna,
VA
22182
703-564-7758
703-564-7756
www.parature.com
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Parature, the market leader in on-demand customer support software solutions, enables organizations to improve their internal and external support systems while reducing costs. The company's flagship product is an easy-to-use, comprehensive and affordable customer service solution for associations, businesses, educational institutions, and government agencies. Parature enables organizations to manage all of their support needs through a fully integrated multi-channel solution. For more information please visit www.parature.com or call 1-877-GO-PARATURE. |
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PC Helps Support, Inc.
One Bala Plaza,
Bala Cynwyd,
PA
19004
610-668-3516
866-846-0541
www.pchelps.com
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PC Helps provides immediate, expert telephone technical support to both novice and advanced users of PC applications and mobile devices, including Office 2007. PC Helps works in partnership with our Client's IT Departments to augment their internal (or outsourced) help desk by supporting off-the-shelf software. All support provided by PC Helps is done remotely in order to maximize our economies of scale and illustrates the utilization of a "best-of-breeds" approach. |
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Plantronics
345 Encinal Street,
Santa Cruz,
CA
95060
831-458-7900
www.plantronics.com
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Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products. Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high-profile events, including Neil Armstrong's historic "One small step for man" transmission from the moon in 1969. |
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PMG//real. results...now
4470 Chamblee Dunwoody Road, Suite 380
Atlanta,
GA
30338
770-457-8787
770-457-8788
www.pmg.net
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PMG is the technology leader in IT Service Catalog and Service Portfolio Management software industry. With a growing base of Fortune 2000 customers, PMG’s Service Management framework combines iRequest, iDeliver, iComply and iCollaborate software into a feature-packed powerhouse. PMG combines the best features of e-Commerce, Business Process Management (BPM), policy management and content management systems (CMS) into a complete solution. |
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PS'Soft
411 Borel Avenue, Suite 310
San Mateo,
CA
94402
650-292-7900
650-525-0563
www.pssoft.com
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PS’Soft is a global provider of Service Management solutions with powerfully integrated Asset Management solutions. With thousands of successful installations, our out-of-the-box solutions are easily configured to your unique requirements and deliver quick time to value by leveraging your existing IT infrastructure. |
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PureShare, Inc.
80 Aberdeen Street, Suite 400
Ottawa,
ON
K1S 5R5
866-636-6065
613-445-2800
www.pureshare.com
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PureShare is a metrics management software vendor that develops proactive, web-based corporate performance monitoring and enterprise reporting applications. PureShare’s proactive metrics management applications empower business users to see key performance indicators (KPI) in real-time and allow business managers to accurately gauge performance. For information, contact PureShare at 866.636.6065, or visit www.pureshare.com |
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REM Enterprise Solutions
1140 Old Peachtree Road, Suite E
Duluth,
GA
30097
770-418-1722
770-418-1791
www.rementerprise.com
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REM Enterprise is a leading Provider of ITSM, Infrastructure Management / Desktop Management and Enterprise Asset Management applications. Our organization brings more the 100 years of experience in the above areas working with Mid-Size and Fortune 100 companies. We help you Define, Refine and Automate your processes. |
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RightAnswers
67 Walnut Avenue, Suite 210
Clark,
NY
07066
732-396-9010
732-396-9011
www.rightanswers.com
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Wth over 3 million licensed users, RightAnswers is the leading supplier of knowledge-driven self-service and support analyst tools for the IT help desk. The RightAnswers Unified Knowledge Suite delivers high-impact content, technology solutions and value-added services to enable internal Help Desk organizations to improve the end-user support experience, increase support capacity and reduce overall support costs. RightAnswers enables rapid problem resolution for both self-service end users and support analysts. |
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Robert Half Technology
2884 Sand Hill Road,
Menlo Park,
CA
94025
800.793.5533
www.rht.com
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Robert Half Technology is a leading provider of IT professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. The company has more than 100 locations in North America, South America, Europe and Asia, and offers online job search services at www.rht.com. |
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Runzheimer International
Runzheimer Park,
Rochester,
WI
53167
262-971-2200
262-971-2558
www.runzheimer.com
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Runzheimer International, founded in 1933, is an independent firm that provides a full suite of services to support a mobile workforce, including virtual office programs, business travel, relocation, business vehicles, and international assignments. More than 60% of Fortune 500 companies rely on Runzheimer to provide employee mobility management expertise and administrative services. |
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ScriptLogic Corp.
6000 Broken Sound Parkway NW,
Boca Raton,
FL
33487
561-886-2400
561-886-2499
www.scriptlogic.com
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ScriptLogic Corporation is a leading provider of systems lifecycle management solutions for Microsoft Windows-based networks. ScriptLogic’s award-winning suite of Desktop, Server, Active Directory and Help Desk management products empower network administrators to proactively save time, increase security, and maintain regulatory compliance. ScriptLogic solutions benefit any size network in any industry. |
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Seagate Recovery Services
3101 Jay Street, Suite 110
Santa Clara,
CA
95054
800-475-0143
905-474-2459
services.seagate.com/srs
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Seagate Recovery Services is the industry’s forerunner and innovator in recovering inaccessible or corrupted data from all digital media brands and formats. Seagate is the world's first ISO 9001:2000 certified recovery services provider serving thousands of consumer and business clients from its facilities around the globe. Visit us at booth #824 or services.seagate.com/srs. |
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Service-now.com
120 South Sierra Avenue,
Solana Beach,
CA
92075
858-720-0477
858-720-0479
www.service-now.com
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Service-now.com is the leading provider of On-Demand IT service management solutions. Our integrated suite of ITIL enabled applications is simple to use, flexible and auto-upgradeable. Using Service-now.com software as a service allows customers to conserve capital through subscription based licensing. IT professionals can focus on running their business and supporting their customers as opposed to implementing, maintaining and upgrading a set of complex applications. |
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SKINKERS
140 Broadway, 46th floor
New York,
NY
10005
212-208-1455
212-858-7750
www.skinkers.com
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Skinkers technology ensures service updates and important communications are delivered to your users with visibility and impact. The Skinkers Live Notification Platform integrates revolutionary direct-to-device technology, for the PC and the BlackBerry, with existing channels such as email and SMS, to create a universal ‘push’ communication solution. It’s communication you can't miss! |
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SunView Software Inc.
18302 Highwood Preserve Pkwy., Suite 115
Tampa,
FL
33647
813-632-3600
813-856-3434
www.sunviewsoftware.com
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SunView Software is a leading provider of enterprise IT software that enables companies to better track, manage and control IT service management across the enterprise. Based on the ITIL best practices framework, the SunView ChangeGear ™ product suite improves and streamlines the IT service management lifecycle. By automating the change and configuration management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs and ensure regulatory compliance. Based in Tampa, Florida, SunView Software is privately held. For more information, visit the company’s web site at http://www.sunviewsoftware.com. |
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SupportSoft
1900 Seaport Blvd., 3rd floor
Redwood City,
CA
94063
650-556-9440
650-556-1195
www.supportsoft.com
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SupportSoft (Nasdaq: SPRT) is a leading provider of software and services that make technology work. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. Global customers include corporate enterprises, broadband service providers, outsourcers, and software or hardware manufacturers. |
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SupportSpace
240 E. Twin Dolphin Drive,
Redwood City,
CA
94065
650-489-4630
650-489-4647
www.supportspace.com
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“A New Standard of Tech Support”
SupportSpace is a unique online service dedicated to providing consumers and small businesses with a new standard of tech support. SupportSpace gives users instant access to the Web’s most robust network of independent, certified tech support experts capable of handling virtually any tech support-related need in a completely safe and secure environment. |
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Symantec
588 West 400 South,
Lindon,
UT
84042
801-805-2400
801-226-8506
www.symantec.com
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Altiris is now part of Symantec. Its solutions help eliminate unnecessary software and hardware costs, proactively manage vendor contracts, and align service resources with IT infrastructure library (ITIL) best practices. The Symantec integrated approach brings all management components together for a better, faster, and more cost-effective way to improve and implement service and incident management processes. |
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Symon Communications
500 N. Central Expressway, Suite 175
Plano,
TX
75074
972-578-8484
972-422-1680
www.symon.com
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Symon has been providing digital communications solutions for help desk, support center, and service desk professionals for over 28 years. Utilizing LCD, plasma screens, LED wallboards, PDAs and the PC desktop, we enable our clients to share knowledge and increase awareness out to analysts by displaying relevant real-time business performance and productivity information. |
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Syntellect, Inc.
16610 N. Black Canyon Highway, Suite 100
Phoenix,
AZ
85053
800.788.9733
602.789.2768
www.syntellect.com
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Syntellect Customer Interaction Management (CIM) solutions match customer needs for anytime, anywhere access with enterprise needs to deliver an optimized customer experience. Syntellect delivers custom self-service speech and contact center solutions utilizing our products, services, and applications along with years of vertical experience that resolve your business needs. |
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T-Metrics, Inc.
4430 Stuart Andrew Boulevard,
Charlotte,
NC
28217
704-525-5551
704-525-4886
www.tmetrics.com
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The TM-2000 IP ACD uses existing wiring, phones and switch release to provide a quick and efficient method to obtain the agent who is most qualified to handle the callers’ needs. Features include: skills-based routing, Web-based reports, call recording, help desk screen pops, supervisor monitoring capability, remote agents and real-time changes by organization’s personnel. |
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TechExcel, Inc.
3675 Mt. Diablo Boulevard,
Lafayette,
CA
94549
925-871-3900
925-871-3991
www.techexcel.com
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TechExcel's Service and Support Management solutions provide enterprises with total visibility and actionable intelligence for all service desk, asset management and CRM business processes. The fully integrated service desk solutions support ITIL best practice methodologies and deliver improved financial performance, increased management functionality and organizational alignment. |
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Technisource (Formerly Spherion)
2050 Spectrum Boulevard,
Ft. Lauderdale,
FL
33309
717-790-0404
www.technisource.com
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Spherion Professional Services and Technisource have merged, becoming one of the largest IT staffing, solutions and management services companies in North America. Technisource provides staffing and recruiting services across a wide range of technology skill sets. In addition to our service desk solution, Technisource delivers both managed and project services in the areas of technology support, infrastructure operations, deployment, network integration, software quality management and embedded software engineering. Technisource's management services provide IT assessments, application management, strategic projects and comprehensive outsourcing solutions that deliver value and improved ROI to IT organizations. Focused on quality, flexibility and value, Technisource’s services allow our clients to optimize their operations and maximize their return on technology investments. |
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TechTeam Global, Inc.
27335 West 11 Mile Road,
Southfield,
MI
48034
248-357-2866
248-357-2570
www.techteam.com
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TechTeam is a global IT service management company providing intelligent, proactive, sustainable solutions that align IT with business, helping enterprises improve profitability by maximizing Return on IT. TechTeam’s integrated IT infrastructure support solutions combine Service/Help Desk, Desktop Management, and Infrastructure Management Services into a flexible, total Single Point of Contact offering. |
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Telecorp Products, Inc.
2000 E. Oakley Park, Suite 101
Walled Lake,
MI
48390
248-960-1000
248-960-1085
www.telecorpproducts.com
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For over 22 years Telecorp Products, Inc has tailored communications solutions fitting specific call center needs. The four core components of Telecorp offer: Real-Time Displays, Quality Monitoring, Historical Reporting, and Wall Displays. Offering multiple services for comprehensive data is what sets Telecorp apart and places you ahead of the competition. |
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Texas Digital
400 Technology Parkway,
College Station,
TX
77845
979-693-9378
979-694-2402
www.txdigital.com
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Texas Digital’s solutions manage your operations by communicating real-time business vitals from sources such as ACD, Trouble Ticketing Systems, and ODBC databases to agents - empowering fact-based decisions, improving performance and business responsiveness. Our solutions allow you to communicate important information to employees and agents via LCD displays, LED wallboards and desktop dashboards. |
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Ticomix, Inc.
5642 N. Second Street,
Loves Park,
IL
61111
815-636-1499
815-636-1480
www.ticomix.com
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Ticomix is a provider of products and services for customer relationship management (CRM), sales force automation (SFA), IT service management (ITSM), information technology infrastructure library (ITIL) call centers, help desks, and computer networking. Our mission is to help our clients succeed through effective technology implementation and management. Headquartered in Rockford, Illinois, Ticomix also has a regional presence in Iowa, Ohio, Texas, and Wisconsin. |
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TiFiC/Riverturn
9 Copper Kettle Road,
Trumbull,
CT
06611
203-548-9866
203-548-9866
www.riverturn.com
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Riverturn, Inc. will present the Tific Support Automation Suite. Tific, a leading provider of support automation and self service solutions, provides self and mass healing for devices such as PCs and mobile phones for internal and external consumers of technology. Tific's second-generation platform simplifies the production of automated solutions to known problems through a unique self-guided visual programming interface. Tific has partnered with Riverturn on the basis of their extensive remote support implementation and consulting experience. Riverturn acts as the primary VAR for Tific in North America. |
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Touchpaper
440 Ninth Avenue, 8th floor
New York,
NY
10001
646-205-3400
646-205-3499
www.touchpaper.com
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With over 20 years of experience, Touchpaper is an international provider of ITIL® verified IT Business Management (ITBM) solutions. Touchpaper has over 1,800 customers around the world, supporting three million users. To find out more, attend our breakfast briefing or a short seminar on the Touchpaper booth #405. |
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TouchStar
3025 South Parker Road, Suite 925
Aurora,
CO
80014
303-338-0678
303-338-5236
www.touchstar.com
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TouchStar provides world class call center and unified communications technology with on site and hosted deployment options. TouchStar solutions include: 2008 Enterprise Call Center, Hosted Call Center, Unify, Scripting, Advanced ACD & IVR, Predictive Dialer, Automated Messaging, and Quality Analysis. TouchStar is headquartered in Denver and has 2,500 global clients. |
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TuringSMI
260 Madison Avenue, 8th floor
New York,
NY
10016
646 216 2193
917-677-8338
www.turingsmi.com
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TuringSMI is a leading, global Business Service Management (BSM) Company. We provide a full suite of solutions; including: BSM training, strategic consultation, professional services and products to support your BSM Strategy. Our lineage as an ITIL pioneer provides the bedrock for the BSM guidance that we have provided to over 300 global clients. |
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VMC
11611 Willows Road NE,
Redmond,
WA
98052
425-558-7700
425-558-7703
www.vmc.com
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VMC is a technology consulting company providing flexible and scalable Development and Integration, IT Outsourcing and Customer Care solutions, including IT Service Desk, Customer Support and Technical Support. Using an integrated PMO methodology and world-class talent and resources, VMC delivers targeted solutions for the unique business needs of our customers. |
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Web Help Desk
765 Peachtree Parkway, Suite 3
Cumming,
GA
30041
877-943-0008
510-405-9223
www.webhelpdesk.com
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The Web Help Desk offers an industry leading feature set that allows you to dynamically route, track and fulfill your service support requests with ease, all through an intuitive interface and 2-way email. As a 100% web based, platform independent solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Web Help Desk: All of the features, none of the hassles. -- No Assembly Required. |
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WebEx
3979 Freedom Circle,
Santa Clara,
CA
95054
408-435-7000
408-496-4310
www.webex.com
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With 2.3 million registered users, WebEx, now a part of Cisco (Nasdaq: CSCO), is the global leader in on-demand applications for collaborative business on the web. WebEx offers a full suite of web collaboration applications for specific business processes including marketing, sales, training, and support. Companies of every size gain strategic advantage by using WebEx to replace high-cost/high-touch interactions with efficient web-touch interactions. WebEx applications work across firewalls and across platforms, making them ideal for both internal and external collaboration. WebEx provides its services over the WebEx MediaTone Network, a secure global network specifically designed for on-demand applications. |
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Westbury USA
10 Rogers Street, Suite 120
Cambridge,
MA
02142
617-252-0900
617-209-1103
www.westburyusa.com
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Westbury has established itself as a leading provider of Service Management Optimization software and services for the HP ITSM platform. Our certified solutions enable IT organizations to drive continuous improvement of their service delivery capabilities which results in increased insight in the value of IT for the business, improved IT processes (efficient and effective) and higher customer satisfaction. |
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