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Team Excellence Award Winners:
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HDI Analyst of the Year:
Ruben Canales, Technisource, a subsidiary of Spherion
Representing Capital Area Local Chapter
After only seven months with Technisource, a subsidiary of Spherion, Ruben was
promoted to Senior Help Desk Analyst, a testament to the above-and-beyond work
ethics that rendered him accolades from the IMF customer community as well as
tier II and tier III support partners. Despite being new to the organization,
Ruben consistently soared to one of the top three analysts regarding volume of
calls taken, Remedy cases created, and First Call Resolution. Even before Ruben
was promoted to Senior Analyst he was a “go to” person and mentor to his
helpdesk colleagues. Overachieving and excellence are character traits in Ruben
that have infected the IMF staff and traits that HDI endorses in all support
professionals.
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External
Support: EDS-GM
EDS is a leading global technology services company delivering business solutions to its clients. EDS GM Global Service Desk acts as the central point of contact between approximately 200,000 GM employees and suppliers and IT Service Management. Located in 10 Service Desk locations around the globe, the 864 Service Desk employees support an average of 150,000 incidents and requests each month.
www.eds.com
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