Registration

Complete Conference and Expo Package – $1,695
The full conference registration for our four-day event includes:

• Five thought-provoking keynote speakers
• Comprehensive conference program with more than 100 content-rich breakout sessions across nine tracks
• A CD with speaker handouts and presentation for each session
• Program & Exhibitors Guide
• A conference bookstore with access to industry resources and products

• Conference Maximizer
• Breakfast Brain Bites—interactive mini-workshops to start your day off right
• More Better Books with Kirk Weisler
• Expo Hall Welcome Reception
• Three breakfasts, two lunches, and beverage breaks
• Conference Party

• The Technology Support Expo – an interactive, action-packed hall with more than 100 top providers of internal and external technical support technologies, products, and services
• The Launch Pad – the stage for product launches and demonstrations
• Prize Giveaway – an exciting raffle of hi-tech gifts provided by our leading industry vendors

Executive Connections Package – $2,095
An exceptional networking package exclusively for senior executives includes the Complete Conference and Expo Package plus:

• Exclusive, VIP executive reception on Tuesday evening
• Facilitated round table discussions and networking with invited industry experts
• Formal, seated breakfasts on Wednesday, Thursday, and Friday morning
• Access to premium reserved seating at all general sessions

Pre-Conference Workshops

• Pre-1: HDI Support Center Director (John Custy) – $2895
• Pre-2: HDI Support Center Manager (Rae Ann Bruno) - $1895
• Pre-3: Knowledge Management Foundations: KCS Principles (Rick Joslin) - $1595
• Pre-4: ITIL v3 Foundations (Katherine Lord) - $1595

• Pre-5: HDI Support Center Team Lead (Pete McGarahan) - $1595
• Pre-6: HDI Desktop Support Technician (Deborah Monroe) - $1395

• Pre-7: The New Help Desk Managers Crash Course to Success (Jeff Brooks, Phil Gerybyshak) - $395
• Pre-8: How to Implement a Lite Version of ITIL v3 (Malcolm Fry) - $395
• Pre-9: Support Center Metrics and Measurements Shane Carlson) - $395
• Pre-10: Building the Best Team Soup to Nuts (Mary Cruse) - $395
• Pre-11: Implementing a Social Networking Strategy (Chris Dancy) - $395
• Pre-12: Mapping Support Processes: Blueprint for Success (Julie Mohr) - $395
• Pre-13: Title TBD (Kirk Weisler) - $395

Cancellation Policy
All cancellations must be made in writing. You may cancel without penalty until February 5, 2010, after which a $150 cancellation fee will be charged. No-shows and cancellations after March 1, 2010, will be charged the full conference rate. Cancellation policy applies to both conference and pre-conference workshop registrations.