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Executive Package

Executive Connections Package – $2,095
An exceptional networking package exclusively for senior executives and directors includes the Complete Conference and Expo Package plus:

  • Exclusive, VIP executive reception on Tuesday evening
  • Facilitated round table discussions and networking with invited industry experts
  • Formal, seated breakfasts on Wednesday, Thursday, and Friday morning
  • Access to premium reserved seating at all general sessions

Facilitate by Malcolm Fry

Malcolm Fry began his IT career in 1967, and in the following years took on development, operational and management roles for retail, manufacturing, oil and pharmaceutical organizations. He has received worldwide recognition as one of the foremost authorities in the areas of help desk and IT service management. He is the author of five best-selling books on IT service and support, the newest being a step-by-step Guide to Building a CMDB. In addition, he has had many articles and papers published in multiple languages. Malcolm is an innovate and informative strategic consultant sought after by many large organizations who view him as a catalyst to initiate improvements by reviewing their facilities and processes, and most importantly preparing plans to allow them to meet their business and IT objectives.

The Complete Conference and Expo benefits included with the Executive Connections Package:


A Comprehensive Program
  • Five thought-provoking keynote speakers
  • Comprehensive conference program with more than 100 content-rich breakout sessions across nine tracks
  • A CD with speaker handouts and presentation for each session
  • Program & Exhibitors Guide
  • A conference bookstore with access to industry resources and products
Networking and Social Activities
  • Conference Maximizer
  • Breakfast Brain Bites—interactive mini-workshops to start your day off right
  • More Better Books with Kirk Weisler
  • Expo Hall Welcome Reception
  • Three breakfasts, two lunches, and beverage breaks
  • Conference Party
Expo Hall Activities 
  • The Technology Support Expo – an interactive, action-packed hall with more than 100 top providers of internal and external technical support technologies, products, and services
  • The Launch Pad – the stage for product launches and demonstrations
  • Prize Giveaway – an exciting raffle of hi-tech gifts provided by our leading industry vendors
Partial List of Participants

Brown-Forman Corporation , Global Customer Care Manager | Bureau of Reclamation , Manager IT Services Group | CompuCom Systems, Inc ., Vice President Service Desk | FrontRange Solutions , Vice President Global Customer Services | Intel Corporation , Director Integrated Service Desk | Internal Revenue Service , Director - Enterprise Systems Management | JPMorgan Chase , VP/Sr. Director Global L2, North American L1 | KARL STORZ Enterprise Technology Services, Director | Kroger Company , Manager, Service & Productivity | LDS Church , Global Support Director | Lockheed Martin , Manager, Enterprise Service Desk | Long View Systems , Director Client Service | Marriott International , Senior Vice President | Midcoast Aviation , Manager IT Infrastructure | Papa Johns International , Sr. Manager of Technology Operations | Price Waterhouse Coopers , Director | Scripps Networks , Director of Information Services