As a recognized IT industry luminary with over 40 years experience in Information Technology, Malcolm Fry serves as an Independent Executive Advisor, and brings an unparalleled breadth of knowledge and experience in IT business and technical issues. Malcolm is the author of many publications on IT service and support, has had numerous articles and papers published, and is regularly contacted as a source of information by technology journalists. Among his latest publications are 'A Step-by-Step Guide to Building a CMDB’ and the ITIL complementary book 'How to Build a Service Management Department' Malcolm's newest publication is 'ITIL Lite a Road Map to Partial or Full ITIL Implementation'.. Malcolm was also a member of the v3 Advisory Group and a mentor for the 'Service Operations' book. In April 2009 he was awarded the prestigious ‘Ron Muns Lifetime Achievement Award for IT Service and Support.’