IT Support and Service Management Training & Certification

Your one-stop-shop for IT Support and Service Management Training

HDI's training and certification provides IT support and service management professionals with a consultative, application-based, interactive learning experience. Whether it be your strategy, operations or people, our goal is for you to apply what you learn immediately in your work environment. From the boardroom to the classroom, from executives to analysts – our highly rated instructors and industry-leading, cutting-edge course content will advance your service management and IT support skills.

HDI’s dynamic courses provide professional development in IT support, service management, AI and more. Check out the course calendar!

Explore All HDI Courses

Request More Information

HDI’s official courses provide professional development in support, problem management, and more. Check out the course calendar!

HDI offers several delivery options to fit your needs, from the traditional instructor-led classroom to full self-paced online training.

Download the HDI training catalog, containing the complete listing of support center courses, services, events, and resources we offer.

Each student receives online access to a repository of Resources related to their certification and training courses.

Recognize your team for its commitment to service excellence through the adoption of best practices and enhanced skills. Apply for the award!

Get in touch with an HDI training expert to answer any questions or learn more about our wide array of offerings.