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HDI Service & Support World

A Virtual Experience

New ideas. New skills. New possibilities for 2027 & beyond!

Ready to finish the year strong and own 2027? Join the HDI Service & Support World Virtual Experience to unlock fresh strategies, exclusive 2026 State of the Industry data, and actionable insights from top IT leaders.

Learn what's working now
Connect with industry peers
Build the next era of IT service

Your HDI Insider Deal is Here!

The Secret's Out: Buy One Course, Get One 50% Off

Ready to improve your skills before the year ends? Unlock an exclusive deal on HDI training with our BOGO50 Insider Sale!

Step 1: Choose two eligible HDI virtual training courses in Q4 2026 (not valid on ITIL or XLA courses).
Step 2: Book through the HDI Sales Team using code BOGO50.
Step 3: Complete both virtual courses by December 31, 2026.

Invest in yourself. Invest in your team. Save while you do it.

CLAIM YOUR INSIDER DEAL!

HDI Industry Forums are Back!

Go Beyond Networking. Get Into the Conversation.

Connect with IT service and support peers to talk through real challenges, exchange ideas, and learn what’s working for others.

JOIN THE WAITLIST

Improve Your Operational Delivery!

HDI Consulting’s Best Practice Operational Assessments

Secure a comprehensive maturity assessment in addition to expert recommendations that deliver targeted improvements.

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HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

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Events and Training: Why It's Important to Do Both

Support center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining HDI industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich variety of learning formats. This integrated approach not only enhances the retention and application of knowledge but also fosters a culture of continuous learning and development all year long.

Explore how events and training opportunities will drive both your personal and organizational growth.

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HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

Expand your network
Connect with innovative solution providers
Accelerate your career
Keep abreast of trends and innovations
Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

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HDI Service & Support World: A Virtual Experience
December 9, 2026 | Virtual Event

Big ideas. Fresh strategies. Zero travel required. Join the IT service and support community online for a high-impact day of learning, thought leadership, and actionable insights designed for today’s evolving service landscape. Learn More

HDI Service & Support World
April 25-29, 2027 | Las Vegas, NV

The ultimate event for IT service management, customer experience, and technical support professionals. HDI Service & Support World is packed with actionable insights, powerful networking, and future-focused innovation. Join your peers in Las Vegas for an unforgettable experience! Learn More

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Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.

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Leading the technical support field with tips and insights from experts around the globe.

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