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HDI Local Chapters

Join Your Local HDI Chapter!

Local Meetups Built for IT Pros

Stay connected, inspired, and ahead of the curve with HDI local chapters! Join regular meet-ups in your community to network with like-minded professionals, share challenges and successes, gain insights from industry experts, and elevate your career. Experience the power of connection—right where you are!

No local chapter nearby? No problem! Join the virtual chapter and connect with professionals from across the globe, all from the comfort of your home or office.
Find Your Local Chapter
HDI Health Check

Your IT Support Operation is Due for a Check-up!

HDI's HealthCheck provides a quick analysis of operational effectiveness.

Our consultants analyze five key categories:

  • Structure and Strategy
  • Frameworks, Methodologies, and Performance
  • Practices, Processes, and Procedures
  • Staffing and Training
  • Systems and Technology

You'll come away with actionable recommendations that will improve your operations!
Book Your HealthCheck

HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

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Events and Training: Why It's Important to Do Both

Support center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining HDI industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich variety of learning formats. This integrated approach not only enhances the retention and application of knowledge but also fosters a culture of continuous learning and development all year long.

Explore how events and training opportunities will drive both your personal and organizational growth.

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Events and Training

 

HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

  • Expand your network
  • Connect with innovative solution providers
  • Accelerate your career
  • Keep abreast of trends and innovations
  • Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

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HDI Events


 
HDI Service & Support World a Virtual Experience logo

HDI Service & Support World: A Virtual Experience
December 9, 2026 | Virtual Event

Big ideas. Fresh strategies. Zero travel required. Join the IT service and support community online for a high-impact day of learning, thought leadership, and actionable insights designed for today’s evolving service landscape. Learn More

 
HDI Service & Support World Event logo

HDI Service & Support World
April 25-29, 2027 | Las Vegas, NV

The ultimate event for IT service management, customer experience, and technical support professionals. HDI Service & Support World is packed with actionable insights, powerful networking, and future-focused innovation. Join your peers in Las Vegas for an unforgettable experience! Learn More

Subscribe to the Newsletter Service and Support

Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.


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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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If You Stay Reactive, AI Replaces You: How the Service Desk Must Evolve
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This blog examines the evolving role of the service desk in the age of AI and...

When Every Second Counts
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Explore how disciplined processes and preparation in IT support ensure accuracy and...

Why Process Convergence Matters More Than Channels
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Learn why process convergence is essential for seamless customer experiences, ensuring...