Support Center Training | Any time. Any place.
HDI’s Online support center training brings the vital skill-building capabilities you've come to expect from HDI directly to your fingertips. Our web-based, on-demand platform provides a flexible learning option that is perfect for support center front lines, allowing students the ability to learn without compromising their busy schedules, from anytime, at any place. HDI's courses strive to deliver results fast, and are designed to bring your team up to speed on critical job skills quickly and efficiently.
How It Works:
Participants can log on to these Web-based courses anytime, day or night, for 12 weeks from the registration date. Any call center, help desk, or service desk professional can easily fit this independent learning experience into his or her schedule. Each course takes between 2 and 3 hours to complete, and is broken into modules for a more digestible learning experience. Students may complete the modules at their own pace, save their progress, and re-watch course content as often as they’d like.