HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Roy Atkinson
,
Andrew Graf
Sep 17, 2019 - 1:00 p.m. EDT
This webinar will help you form your strategies and set your goals for the increasing importance of - and demands on - IT service and support.
with
Roy Atkinson
,
Greg Sanker
Aug 22, 2019 - 1:00 p.m. EDT
In this webinar, Greg Sanker will shed light on how to positively address IT change management in a high-speed world.
with
Roy Atkinson
,
Fancy Mills
Jul 23, 2019 - 1:00 p.m. EDT
Transformative training contains key components that are critical the learning process, and the learning process is critical to shaping attitudes and behaviors in the support organization.
with
Roy Atkinson
Jun 18, 2019 - 1:00 p.m. EDT
HDI conducts extensive research throughout the year. In this webinar, we will review our 2019 research to date, examine what it means for the industry, and suggest areas that leaders should be paying attention to, including possible courses of action.
with
John Prestridge
,
Megan Selva
,
Chris Chagnon
May 21, 2019 - 1:00 p.m. EDT
In this webinar, we’ll discuss 3 steps you need to consider to successfully integrate advanced technologies and knowledge management to raise the level of self-help support in your organization.