About HDI

HDI: Smarter Service, Better Business 

As an IT support center and service management leader, if there's one organization in the world that understands your challenges and can make you better at what you do – and the value you deliver – every day, it’s HDI. 

Our entire existence has been rooted in empowering service and support professionals to advance their careers, build their networks, and drive valuable connections. HDI also works at the organizational level to address strategic and operational challenges and drive positive change.

As we navigate disruptive trends like artificial intelligence, hybrid work, digital transformation, and agile resourcing, HDI is the partner your team needs to keep up in a fast-paced, cloud-based world. Work with HDI and start implementing a solid strategy that delivers smarter service and better business outcomes.

Who Is HDI?

HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 35 years ago, and are the standard for performance improvement at both the organizational and professional levels.

We are also wholly committed to the advancement of this community. Whether it be through our certification and topic-based training, support center certification and performance improvement consulting, renowned industry events, SupportWorld newsletter and best practice content, local chapter community, or online platform, HDI Connect, HDI is the industry leading connector and collaborator.

Thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network, and improve their customer satisfaction and employee engagement. They've also had fun and made life-long connections along the way.

We all have a community. This one is yours and it's waiting for you to dive in. 

Our Mission

HDI’s mission is to advance the support and service management industry through real, authentic, value—based connections; connections that last a lifetime. We support this connectivity via community resources, transformative education and events, outcome-oriented advisory services, and best-practice content.  

How We Deliver Value 

   Community

The service and support community is at the heart of everything HDI does. From events to HDI local chapters to our robust and dedicated online community forum: HDIConnect, HDI supports engaging and interactive ways for service leaders to network, solve problems, recruit and make life long connections.

   Training and Certification

Through certification and topic-based training, we help individuals and teams develop their skills and knowledge and advance their careers, with particular emphasis on the management tools that improve employee retention and engagement.

   Events

HDI Events are the definitive industry gatherings for the technical support and service management community. They unite thousands of service and support leaders each year for premier education, networking, and collaboration. Mark your 2024 calendars for SupportWorld Live (May) and Service Management World (November).

   Consulting and Support Center Certification

Our team of expert consultants excel at employing best practices that help organizations manage and optimize their performance, resulting in measurable outcomes for the business. We have over 35 years of hand-on expertise managing complex IT support and service management projects that drive bottom line results and long lasting impacts.

   Best Practice Content

As an IT support and service management leader, keeping up with the latest trends and best practices while achieving better business outcomes is no doubt high on your list of priorities. Tap into HDI’s weekly newsletter – SupportWorld – research, articles, blogs and resources to solve your most pressing challenges and ensure you stay current.

Delivering Success from Employee to Enterprise 

Having walked in your shoes and understood your challenges - and how to translate them into opportunities and in turn, action - we want to be your trusted advisor and agent for changing your organization and team. We are 100% committed to making you better than when you came to us.

Contact us today to discuss how HDI can add value to your environment and visit the links below to learn more about our networking and services offerings. 

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