Company Spotlight Application

Interested in becoming a featured case study on our site? We're always looking for organizations who are shining examples in the technical support community, and we'd love to shine a spotlight on how your business is improving and striving forward.

To start the process, please fill out the nine-question form below. If your story is chosen to become a company spotlight feature, a member of our staff will get in touch with you about next steps.

Please note that by submitting your application, you are giving HDI permission to use your story, in part or in whole, for marketing purposes. However, we will work with you to ensure that any proprietary information is kept confidential.

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First name

Last name

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Check this option if you do not wish to associate a company to your profile

Company name

Company size

Job title

Professional category

Address

City

State/Province

Zip/Postal code

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Telephone

Department/Organization name

Number of staff that are HDI certified

Please provide a brief summary of your company (Type of business, what do you support, why do you support, volume of contacts per year, etc.)

What were the challenges you experienced in your support center? (What was it like before you invested in HDI certifications? Why did you initially pursue HDI certifications and training?)

What actions did you take to try to address the challenges? (Who was involved? Were there formal plans put in place? What led to the decision to involve HDI?)

Please tell us more about your HDI certification and training experience: (How was your team trained? Is training part of the onboarding process? What specific certifications are required or preferred?)

What were your results? (What value or outcomes have you noticed since pursuing HDI certifications and training? Do you have any specific measurements as evidence? If so, what are they and what was the improvement? What were the keys to your success? What were your notable improvements?)

What advice would you share with others pursuing HDI certifications and training?

Do you use any other HDI resources? If so, please list them.

Have you or your team attended HDI Events? If so, how have the events helped you and your team?

Are you or your team members of HDI? If so, what resources have you used? How has it helped you and your team?

Yes, I'd like to receive messages from Informa or other companies regarding products and services

Submit Your Application