HDI is proud to support a Conference Advisory Board comprised of industry thought leaders, practitioners and solution providers. We work with this board to:
- Keep closer tabs on customer insights and support center and service management market developments as they arise.
- Ensure our content offerings align with industry best practices and our products evolve at pace to serve the community.
- Grow industry relationships and our network.
HDI’s mission is focused on delivering smarter service and better business outcomes. This board helps us deliver on this mission and we value the contributions these experts make to the service and support industry.
Be sure to look for their insights in our SupportWorld Newsletter and meet them at our virtual and live events.
For inquiries regarding this board, please contact [email protected].
2025 Conference Advisory Board
Matt Beran
Sr. Product Specialist
InvGate
Rae Ann Bruno
President
Business Solutions Training
Liz Bunger
Chair of the Board
HDI Local Chapters
Daniel Guinto
US Service Desk Sr. ManagerUS Service Desk Sr. Manager
CIBC US
Rocky McGuire
Head of North America – Service Desk & Experience Evangelist
Unisys
Stephen Paskel
President
CMIT Solutions of Biltmore
Esther Pham
Director, Enterprise Service Desk
WBM Technologies
Angee Phong
Director of IT Service Operations
Fanatics Betting & Gaming
NJ Robinson
President
Hi-Tech Leadership LLC
Jessica Szalla
Director of Technology Systems, ITSM and Operations
Giant Eagle
Don Varela
Assistant Vice President, Service Desk & Customer Experience
Navy Federal Credit Union
Eddie Vidal
Director of Service Management
Memorial Healthcare System
Emeritus Board
Roy Atkinson
CEO
Clifton Butterfield, LLC
Marni Casanova
Sr Director, Technology Customer Experience
T-Mobile
Peter McGarahan
Senior Director, IT Infrastructure Services
First American Financial
Ric Mims
Consultant
SDI Presence, LLC
Monica Morrison
Director, IT Delivery
Marriott International