Choose Your Course:
Course Type:
Certification Available
Save time and money with effective knowledge management
Certification Available
Gain awareness of knowledge management best practices and concepts of the KCS methodology
Certification Available
Develop the skills to resolve incidents and create exceptional customer experiences.
Certification Available
Master the skills and processes for extraordinary Advanced Technical Support
Certification Available
Discover how to make every customer interaction exceptional.
Certification Available
Hone the essential leadership skills required to enhance team performance.

Course Delivery Methods

Online Training

Participants can log on to these Web-based courses anytime, day or night, for 12 weeks from the registration date. Any call center, help desk, or service desk professional can easily fit this independent learning experience into his or her schedule.

Private Group Training

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

Virtual Classroom

HDI’s Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel. These scheduled courses allow you to minimize the impact on your daily schedule with live, interactive, instructor-led training via web conferencing.

ITIL Accredited Training Organization
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.