The starting point for all organizations new to employee experience, our essentials course will outline the "what" of experience and spark that lightbulb moment.
Experience Essentials provides learners an excellent introduction into Experience and Experience Management. We cover all the Experience Management Frameworks and how they should be applied and provide the attendee an overview of why they should be considering experience. This is an interactive, practical class giving the attendee a good understanding of Experience principles.
This one-day course is presented in collaboration with Experience Collab and TSO and delivered by instructors accredited by APMG.
Participants will learn the key concepts of experience management, including:
This class is for everyone who wants to improve customer, supplier, and employee experience. It's an awareness class for those who need to understand what experience management is and why it is necessary; it's the first step for people who wish to be quartermasters of experience management in their organizations. In other words, it's for anyone who helps organizations implement experience management.
This course covers the following concepts:
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
View the Virtual Classroom FAQs
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, , Virtual Classroom
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045