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HDI Course Catalog
Course Legend:
Virtual Classroom
Online Course
Onsite
Course Type:
All
Virtual Classroom
Online Course
Onsite
Courses For:
All
Director
Workforce Management
Service Management
Knowledge Management
Manager
Desktop Adv. Support Tier 2 & 3
Analyst and Frontline
HDI Certified Instructor
Succeeding with Metrics
Artificial Intelligence in the Support Organization
Become HDI Certified!
Enrollment Available
Mar 27, 2025 -
-
Mar 28, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Customer Service Representative
Become HDI Certified!
Enrollment Available
Apr 18, 2025 -
-
Apr 18, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Advanced Support Technician
Become HDI Certified!
Enrollment Available
Mar 13, 2025 -
-
Mar 14, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Desktop Support Manager
Become HDI Certified!
Enrollment Available
Apr 16, 2025 -
-
Apr 18, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Essentials
Enrollment Available
May 30, 2025 -
-
May 30, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
ITIL® 4 Foundation
Become HDI Certified!
Enrollment Available
Mar 10, 2025 -
-
Mar 12, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Analyst
Become HDI Certified!
Enrollment Available
Mar 04, 2025 -
-
Mar 05, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
HDI Support Center Director
Become HDI Certified!
Enrollment Available
Mar 19, 2025 -
-
Mar 21, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Manager
Become HDI Certified!
Enrollment Available
Mar 05, 2025 -
-
Mar 07, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
HDI Support Center Team Lead
Become HDI Certified!
Enrollment Available
Apr 15, 2025 -
-
Apr 16, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Experience Foundation
Become HDI Certified!
Enrollment Available
Mar 24, 2025 -
-
Mar 26, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Experience Practitioner
Become HDI Certified!
Enrollment Available
Apr 24, 2025 -
-
Apr 25, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Change Management Principles
Become HDI Certified!
Enrollment Available
Mar 26, 2025 -
-
Mar 27, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Extension or Exam Retake Fee
Read More
Incident Management Principles
Become HDI Certified!
Enrollment Available
Apr 29, 2025 -
-
Apr 30, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
KCS Foundation
Become HDI Certified!
Available Online
Contact for Onsite
Read More
KCS Principles
Become HDI Certified!
Enrollment Available
Mar 11, 2025 -
-
Mar 13, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Available Online
Contact for Onsite
Read More
Knowledge Management Principles
Become HDI Certified!
Enrollment Available
Jun 23, 2025 -
-
Jun 24, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Problem Management Principles
Become HDI Certified!
Enrollment Available
Mar 20, 2025 -
-
Mar 21, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Service Level Management Principles
Become HDI Certified!
Enrollment Available
May 21, 2025 -
-
May 22, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Foundations in Service and Support Metrics
Enrollment Available
May 29, 2025 -
-
May 30, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
Troubleshooting and Problem-Solving Bootcamp
Become HDI Certified!
Enrollment Available
Mar 18, 2025 -
-
Mar 19, 2025
|
HDI,
,
Virtual Classroom
Additional Dates Available
Contact for Onsite
Read More
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