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Many change programs start on the heels of one-too-many disastrous change-related failures. Your CIO wants IT change management, and tag, you’re it!
If you’re new to...
Tag(s): community, membership, service management, continual service improvement, webinars, supportworld
Date Published - Last Updated April 4, 2017
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The HDI Knowledge-Centered Support Award recognizes an organization that has successfully implemented or improved upon a Knowledge-Centered Support...
Tag(s): community, KCS, KM, knowledge management, membership
Date Published - Last Updated January 17, 2017
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The HDI Service Improvement Award recognizes an organization that has successfully implemented or improved one or more service offerings. Attend this webinar to learn how the 2016...
Tag(s): community, membership, service management, continual service improvement, webinars, supportworld
Date Published - Last Updated January 24, 2017
Knowledge management is more critical than ever. Advanced technologies, such as virtual agents, chatbots, and AI, require that organizations have knowledge organized and accessible to the “smart machines.” One of the goals of knowledge management is to provide...
Tag(s): webinars, support models, supportworld, self-service, self-service tools, knowledge management
Date Published - Last Updated September 24, 2021
As service management frameworks, concepts, and tools expand beyond the IT function, IT leaders and their teams play a critical role in helping define and explain the benefits of implementing a service-focused mindset across every business function. But it is important to...
Tag(s): webinars, supportworld, business value, IT service management, ITSM, enterprise service management
Date Published - Last Updated January 25, 2023
Implementing role-based provisioning can help large organizations address common pain points and better secure private data, but implementation requires careful planning and takes time to get right. Join industry leader Phyllis Drucker to learn about the benefits you can realize...
Tag(s): webinars, supportworld, people, asset management, capacity management, configuration management
Date Published - Last Updated January 6, 2023
If you agree with ITIL, successful service management is the result of “an appropriate mix of people, process, and information technology.” While ITIL is touted as a systematic approach that treats all three components equally, in practice it often focuses more heavily on the process side....
Tag(s): ITIL, leadership, process management, people, workforce enablement
Date Published - Last Updated April 19, 2019
The improvement strategy was simple: provide users with what they want, when they need it, while implementing efficient processes that produce consistent, repeatable outputs.
Tag(s): case study, service quality
Date Published - Last Updated June 2, 2016