Mobile devices are the new PCs. Employees are increasingly using them as their primary work devices and, consequently, BYOD programs are becoming more deeply embedded in the workplace. Mobile support continues to challenge service desk organizations with raised customer expectations, a greater variety of devices and apps, more diversity, and increased call volumes. With much of the most important infrastructure sitting outside the control of the enterprise, mobility requires a new set of rules.
In this interactive panel discussion, Roy Atkinson, Brian Reed, and Chad Goulette will discuss the five-step best practices for enabling mobile support, examine current trends, highlight the latest tools, and share how the higher education world, where supporting all kinds of devices has become mandatory, addresses the challenges and successes of supporting a mobile customer base.