Security isn’t “someone else’s job”—it’s everyone’s job. In this webcast, Winn Schwartau will discuss the importance of good security practices in the support center. Some of those good practices include monitoring all events, recording and classifying events, severity, action items, and escalation procedures (internal and external).
This HDI vChapter meeting and webcast event is for HDI members only. With discounts on conferences, events, training, and certification, and access to industry reports and publications, networking opportunities, online discussion forums, webcasts, and more, HDI membership provides you and your organization with innumerable benefits and incredible value.