You aren't defined by your job, but rather by how you do your job. When you master customer service skills, you develop transferrable skills—leadership, emotional intelligence, relationship building, resourcefulness, problem solving, and more—that will serve you well in any job. In this webinar, Rae Ann Bruno will identify the skills that make support professionals great at providing customer service. She'll share examples of "okay" and "awesome" service, and she'll connect the dots between these skills and their importance and value to the organization—and, by extension, your importance and value to the organization.
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About Our Speaker(s)
President
Rae Ann Bruno is an ITIL-certified instructor with more than fifteen years of management experience emphasizing process re-engineering, employee development, and the business alignment of IT services. Formerly the vice president of strategic relations for Previo, Rae Ann consulted with Previo customers on process re-engineering and best practices and trained support professionals on industry best practices. Additionally, Rae Ann has authored many industry articles and white papers. Prior to joining Previo, Rae Ann was the director of IT customer service for Siemens Energy & Automation (SE&A).