The current world of IT is complex, and getting more complex every day. The business appetite for information is increasing, and our traditional approach to managing and curating demand must accelerate in response. To satisfy this demand, many are looking to adopt agile development methodologies within operations to meet business change requirements. Enter the DevOps philosophy.
DevOps, a fusion of development and operational processes, bridges the perceived (and sometimes real) gap between the two groups to accelerate change without impacting your objectives. Does the focus on DevOps require tossing out your investments in existing frameworks, or can you fuse them together to meet business expectations?
Luckily, the best frameworks fit together and provide extended guidance, allowing IT and technical support to operate in a consistent manner. Join Rob Stroud, ITSM thought leader and international president of ISACA, for a look at how combining frameworks can improve your organization’s performance and security.
Learn more about combining frameworks and methodologies in this infographic, based on data from the most recent HDI Support Center Practices & Salary Report.