Shining a Light on Shadow IT

with Phyllis Drucker
Tuesday, Jun 16, 2015

People at all levels of an organization want better productivity, more efficiency, and improved communication. This means they often use apps, devices, services, data storage, and more from outside, unapproved providers—known as "shadow IT."

Whether you're just becoming aware of shadow IT or you're trying to figure out what to do about it in your organization, this webinar is for you.

In this webinar, presented by Phyllis Drucker, you will learn about:

  • Cultural forces that have led to shadow IT
  • Risk factors associated with ignoring shadow IT
  • Opportunities for IT to serve in an advisory role
  • How to strike a balance between reaping the benefits and avoiding the risks

Learn more about the risks and opportunities associated with shadow IT in our March 2015 research brief, "Shadow IT: The Impact on Technical Support and the Opportunities for IT."


View the Webcast Recording



About Our Speaker(s)

PhyllisD4205
Senior Consultant
Phyllis Drucker is an ITIL® certified consultant and information leader at Linium. Phyllis has more than 20 years of experience in the disciplines and frameworks of IT service management, as both a practitioner and consultant. She has served the itSMF USA and HDI since 1997 in a variety of capacities including volunteer, speaker, board member, and operations director. Since 1997, Phyllis has helped to advance the profession of ITSM leaders and practitioners worldwide by providing her experience and insight on a wide variety of ITSM topics through presentations, whitepapers, and articles and now her book on the service request catalog, Online Service Management: Creating a Successful Service Request Catalogue (International Best Practice). Follow Phyllis on Twitter @msitsm.

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