Support automation can decrease inaccuracy in areas such as ticket categorization and assignment, and it can streamline processes and reduce human error. In this webinar, Ken Gonzalez, managing partner of Engaged Consulting, Inc., will explore what it takes to automate and why your support organization should consider it or expand it. Learn about why you should want to automate support processes, what you need to do to prepare for automation, what you should and shouldn't automate, what you can better measure by using automation tools, and what to look for in automation tools and solution providers.
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