Service Catalog Sprawl: Is It a Problem Worth Fixing?

with Doug Tedder

Tuesday, Mar 15, 2016

Catalog sprawl, or the existence of many service catalogs in a single organization, was identified as a problem by 66 percent of respondent organizations in recent HDI research (a further 19 percent identified it as "somewhat of a problem"). However, even though many organizations consider it to be a problem, they haven’t begun to address it. Why? The primary reason is lack of sponsorship from IT leaders, even though many benefits—including increased end-user productivity—have been identified. In this webinar, Doug Tedder will examine the political and cultural challenges associated with catalog sprawl and answer the following questions:

What is “service catalog sprawl”? Where is it typically found? What are the contributing factors?
Is it worth fixing?
Is it IT’s job to fix it?

View the Webcast Recording

About Our Speaker(s)

Doug Tedder

Owner and Principal Consultant

Doug Tedder is the principal of Tedder Consulting LLC, an ITSM and IT governance consulting practice. Doug is a strategic, innovative, and solutions-driven service management professional with more than twenty five years of experience across a variety of industries. He is a resourceful, pragmatic, and hands-on leader with a proven track record of success implementing ITSM processes, focusing on value delivery and organizational transformation.

Doug is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he’s a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Doug is a frequent presenter at industry user group meetings, webinars, and conventions. He is also a former president of itSMF USA. Follow Doug on Twitter @dougtedder.

Service Catalog Sprawl: Is It a Problem Worth Fixing?