When IT Hits the Fan: Best Practices for Major Incident Management

with Peter Mcgarahan , vincent geffray

Tuesday, Jul 19, 2016

What happens when your organization suffers a critical, high-impact incident? Who needs to be involved, and how will you communicate with them? Do you currently have a plan—and how often do you update it?

In this webinar, sponsored by Everbridge, Pete McGarahan and Vincent Geffray will share best practices, case studies, and frameworks for:

Preparing for your next major incident
Managing major incidents in your IT organization
Mapping your critical incident processes

Join us for this interactive and informative hour, complete with audience polls, downloadable resources, and live Q&A.

* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!

About Our Speaker(s)

Peter Mcgarahan

Director

Pete McGarahan is the senior director of IT infrastructure services for First American, as well as an industry expert and thought leader in global ITSM with thirty years of business, IT, and service leadership experience. He enjoys sharing lessons learned and career experiences through published articles and by presenting at industry conferences. He has received various industry awards and honors, including the HDI Team Excellence Award for his work with the Taco Bell support organization, the “Top 25 Professionals in the Service and Support Industry” from IT Support News, and “The Legend of the Year” (twice) at the STI Knowledge Symposium and Help Desk Professionals conference. Pete is well known in the support industry for his endless positive energy, leadership, mentoring, and advisory services.

vincent geffray

senior director of Product

Vincent Geffray is Senior Director of Product Marketing with focus on IT service alerting, IT team collaboration and process orchestration at Everbridge. He has over fifteen years of experience in the IT operations and service management space, with expertise in critical communications, IT service alerting, application performance management, IT process, runbook, and workload automation. Vincent holds a MS in mechanical engineering and computer science, two certificates from MIT Sloan School of Management and has an international experience and he worked in Europe and in North America.

When IT Hits the Fan: Best Practices for Major Incident Management

When IT Hits the Fan: Best Practices for Major Incident Management

About Our Speaker(s)

Sponsored by