Incidents on the Rise: Addressing the Why, What, and How

with vincent geffray , Roy Atkinson
Tuesday, Aug 15, 2017

Register now!

According to HDI research, the volume of incidents is on the rise in most organizations. While new systems and devices are intended to assist an increasing customer base and create efficiencies, they often have the opposite effect.

And with the demand for increased business velocity and emphasis on the customer experience, rapidly addressing delays and interruptions is more important than ever.

In this webinar, HDI’s Roy Atkinson and Everbridge’s Vincent Geffray explore the research, discuss the financial and operational impacts, and share solutions for decreasing time to resolve, and managing on-call coverage.

What You'll Learn

  • Reasons for the increase in incidents
  • The costs of interruptions and outages
  • Ways to communicate to incident management teams rapidly
  • Using technologies to target and verify communications
  • Preventing the rise in incidents through problem management

Who Should Attend

  • Support center managers and directors who need to improve incident management
  • IT directors who need to know why incidents continue to be on the rise and how to address the increase
  • Anyone in IT service and support wanting to improve the performance of their support center

Register now!

* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!


About Our Speaker(s)

Vincent Geffray
senior director of Product
Vincent Geffray is Senior Director of Product Marketing with focus on IT service alerting, IT team collaboration and process orchestration at Everbridge. He has over fifteen years of experience in the IT operations and service management space, with expertise in critical communications, IT service alerting, application performance management, IT process, runbook, and workload automation. Vincent holds a MS in mechanical engineering and computer science, two certificates from MIT Sloan School of Management and has an international experience and he worked in Europe and in North America.
Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

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