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Service management principles and practices have been broadening to encompass far more than IT services over the past few years. HDI research shows that more than half of organizations are using the tools and practices of service management in other business units, such as HR, facilities and customer service. The applications of these proven practices-when done properly-have improved service delivery for business units.
In today's organizations, agility and velocity have increased the responsibilities of individual employees, who depend on fast, easily-accessible services to get their work done, from anywhere and at any time. This requires a new focus of service management on employees.
What You'll Learn
- What service management throughout the organization means
- Why organizations need to focus on employee success as well as business unit success
- How the delivery of services affects employee productivity and morale
Who Should Attend
- Service management professionals
- Managers and process owners who want to learn more about service management trends
Register now!
* This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!