More than one-third of organizations identify “managing an increased workload with existing staff” as their primary challenge, according to a recent survey of support organizations conducted by HDI. Compounding this challenge is the growing complexity of the modern workforce: traditional workspaces are giving way to a remote workforce and the gig economy. These workers bring with them their own devices for use at work and are conditioned to expect business apps to be as lightweight and frictionless as the apps used in their consumer lives.
In this webinar, Roy Atkinson and Peter Zeinoun will provide essential information for support leaders who must reimagine how to deliver an “awesome” support experience for employees, improving both the productivity of the modern workforce and those who support them.