As technology becomes increasingly critical to businesses and other organizations, speed becomes more and more important. Whether the support organization is delivering on service requests or resolving incidents, there can be negative business impacts: new hires whose equipment is not available; services that are interrupted; customers or users who are not informed of a change or outage. Smarter technologies driven by abundant data analytics can provide the support organization with information and solutions with more accuracy and speed than previously possible.
In this webinar, you'll learn:
- A basic definition of machine learning
- Why analytics are important to service management and support
- How machine learning can enable faster, better, more accurate resolutions
- How machine learning and analytics combine to power the next level of service management and support through smart processes that can pinpoint expertise, accelerate configuration and change management, and minimize wasted time