Machine Learning and Analytics: Taking Service Management and Support to the Next Level

with Roy Atkinson , Vesna Soraic
Tuesday, Sep 25, 2018

 

As technology becomes increasingly critical to businesses and other organizations, speed becomes more and more important. Whether the support organization is delivering on service requests or resolving incidents, there can be negative business impacts: new hires whose equipment is not available; services that are interrupted; customers or users who are not informed of a change or outage. Smarter technologies driven by abundant data analytics can provide the support organization with information and solutions with more accuracy and speed than previously possible.

In this webinar, you'll learn:

  • A basic definition of machine learning
  • Why analytics are important to service management and support
  • How machine learning can enable faster, better, more accurate resolutions
  • How machine learning and analytics combine to power the next level of service management and support through smart processes that can pinpoint expertise, accelerate configuration and change management, and minimize wasted time

View the Webcast Recording



About Our Speaker(s)

Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson
VesnaS710
marketing
Vesna Soraic has over 20 years of experience working with IT executives and practitioners to take advantage of automated IT management. Vesna writes and speaks on these topics regularly and is also a regular contributor to the Micro Focus ITSM blog. At Micro Focus she is responsible for go to market and enablement of the Micro Focus ITOM software products. She has a MS in Computer Science from the University of Ljubljana in Slovenia.

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