Technology and the Service Desk: Expanding Mission, Expanding Skills

with , Roy Atkinson
Wednesday, Apr 25, 2018
Register now! 

Today's service desks are farther and farther removed from the help desks of yesteryear in which all equipment was standardized and issued solely by IT. Support organizations are struggling more to keep up with the demands of an ever-growing population of mobile users using a diverse of devices, applications, systems, and equipment. In fact, of the top five factors causing ticket volumes to rise, new and current technology accounts for four.

Navigating this ever-changing technology landscape requires an expanding set of skills. In this webinar, David Hayman, Rae Ann Bruno, and Roy Atkinson will provide essential training for service and support leaders facing new or in-progress technology implementations.


What You'll Learn
  • How technology impacts the service and support center's current and future role 
  • The key technologies needed to run a successful service and support center
  • Best practices for implementing new technologies and building a business case to justify investment
  • Managing the process of tool selection, including needs analysis, demos, evaluation, and selection

Who Should Attend

  • New and established service and support leaders
  • Anyone directly or indirectly involved in the tool selection process who wishes to be a more active partner in the process

Register now!


This webinar is being hosted on HDI's BrightTalk channel. You will need to have a BrightTalk account to register for the webinar. Fortunately, registration is free!


Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

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