The Future of the IT Support Center

with Stephen Smith , Roy Atkinson
Tuesday, Jun 19, 2018

 

Technology is changing at a faster pace than ever and will continue to accelerate. Support centers (help desks or service desks) not only need to keep up with the technologies of their customers or users but also the technology within the support center itself. The customers and end users seeking support will be increasingly mobile, more likely to be using their own devices and applications, and more tech-savvy than in the past. Support centers will be handling fewer easy, "one and done" contacts, and will need increasingly sophisticated knowledge and tools to maintain their organization's workforce. In this webinar, learn how new technologies both impact and enable the service and support center.


View the Webcast Recording



About Our Speaker(s)

Stephen Smith
Senior Manager, Product Marketing
Stephen Smith is an experienced product marketer and technology evangelist, serving as the senior manager of product marketing for LogMeIn Rescue. With over 30 years of experience, Stephen has experience in technical support, IT systems, systems engineering, and product marketing, where he currently works on go-to-market strategy, uncovering market trends and opportunities, and new product feature validation and evolution.
Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

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