Enterprise Service Management, AI, and Emerging Technologies

with Michael Pott , Roy Atkinson
Tuesday, Oct 22, 2019

 

Is enterprise service management (ESM) merely a hype term, or are organizations actually doing it? What are the business drivers for expanding service management out of IT and across the organization? Which lines of business are adopting service management? What advantages does artificial intelligence bring to the table?

In this webinar, we’ll discuss:

  • The current state of ESM – is it expanding?
  • What are the influences on the adoption of ESM?
  • What is the role of artificial intelligence (AI) in the adoption and expansion of ESM?

This webinar will help you understand the advantages of ESM and the increasing role of emerging technologies to enable it.


View the Webcast Recording



About Our Speaker(s)

Michael Pott
Product Marketing Manager
Michael Pott is a Product Marketing Manager at Micro Focus. Responsibilities include digital marketing, go to market planning and sales enablement for service management software solutions.
Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

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