The Future of ITSM in Education, Public Sector and Healthcare

with Roy Atkinson , Andrew Graf
Tuesday, Sep 17, 2019

 

Massive tech shifts are taking place in education, public services and healthcare. Billions of dollars are being spent on smart cities initiatives, learning environments, virtual programs, and healthcare settings. As a consequence, IT leaders are looking for new ways to address the challenges that come with supporting this new technology. From service desks to change management to project oversight, IT teams are taking on more and more responsibilities, often without increased staffing.

One way institutions, agencies, and organizations have been able to keep up is through effective and wide adoption of IT service management processes. This approach alone isn’t enough, however.

Making useful self-help available to end users is an effective approach to providing fast, reliable assistance without overtaxing service desks. The self-help system must be backed by proven knowledge management practices and user-friendly technology.

In this webinar, we'll discuss:

 

  • IT service management process/practice adoption
  • Self-service/self-help
  • Knowledge management
  • A “One Platform” approach to simplify work

This webinar will help you form your strategies and set your goals for the increasing importance of—and demands on—IT service and support.


View the Webcast Recording



About Our Speaker(s)

Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson
Andrew Graf
Chief Product Officer
Andrew Graf is the Chief Product Strategist for TeamDynamix. His passion lies in helping organizations thrive in an ever-changing environment. As a co-founder of TeamDynamix, Andrew is well versed in the common issues facing IT leaders– as the need for increased IT Maturity rises, he is able to help map out a way forward.

Sponsored by