The State of the Industry: A Mid-Year Research Roundup

with Roy Atkinson
Tuesday, Jun 18, 2019

 

HDI conducts extensive research throughout the year. In this webinar, we will review our 2019 research to date, examine what it means for the industry, and suggest areas that leaders should be paying attention to, including possible courses of action. We will review the latest findings on:

  • Knowledge management, including self-help/self-service
  • Staffing and compensation findings, including industry health indicators
  • Emerging technologies

View the Webcast Recording



About Our Speaker(s)

Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson