Foresight Is 2020: Trends in Technical Support and Service Management

with Roy Atkinson
Tuesday, Jan 21, 2020

 

The 2010s were a decade of rapid-fire evolution in IT, technical support, and service management: from mobile devices to remote support, knowledge management to enterprise service management and ITIL4, countless technologies, processes, frameworks, and methodologies emerged to change the way IT gets done. It was an exciting, sometimes exhausting, decade…but what do the 2020s have in store for technical support and service management?

Based on HDI’s industry-leading research and insights gained from our community, this webinar will highlight the trends we see on the horizon for technical support and service management as we roar into the 2020s:

  • What’s happening with staffing and training?
  • Which technologies are on the rise? Why?
  • What shifts are taking place with regard to frameworks and methodologies (ITIL4, Agile, etc.)?
  • What big initiatives should you be paying attention to?

View the Webcast Recording



About Our Speaker(s)

Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. Roy received the HDI Lifetime Achievement Award in 2019. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson