HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Ken Gonzalez
,
Phyllis Drucker
,
,
Michael Hanson
Jan 23, 2024 - 1:00 p.m. EDT
Join HDI and Freshworks on January 23rd to learn about the core principles of AI and its role in reshaping traditional technical support and service management paradigms. In this panel discussion, you will explore advanced use cases where AI is being leveraged to automate complex service...
Oct 24, 2023 - 4:00 a.m. EDT
On October 24 at 1 PM ET join HDI principal analyst Tim McElgunn along with HALO’s Tom Monaghan, Patti Blackstaffe, and Johann Botha for an in-depth exploration of the opportunities and challenges of extending service management beyond IT and tech support to empower culture and collaboration...
with
Tim McElgunn
Oct 3, 2023 - 2:00 p.m. EDT
Join HDI Principal Analyst Tim McElgunn, Freshworks’ Ken Gonzalez, and a panel of industry experts on October 3 to discuss how GenAI can help enterprises level up service delivery across the organization. Explore use cases on how IT departments are extending their skills,...
with
Tim McElgunn
,
Douglas Rabold
Aug 15, 2023 - 1:00 p.m. EDT
Join us on Tuesday, August 15th at 1PM ET to hear from a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Register now!
with
Tim McElgunn
,
Jason Turner
,
Mike Gutierrez
,
Kristi Lawrence
May 16, 2023 - 2:00 p.m. EDT
Join us on Tuesday, May 16th at 2PM ET to learn how to build a resilient tech support culture and why it is critical to your team’s success
Register now!