with
Shelton Waggener,
Chris Chagnon
Sep 20, 2022 - 1:00 p.m. EDT
Higher education is among the most dynamic and complex IT environments to manage and to serve. Change never stops, and we know every support organization can relate. As you...
with
Chad Haftorson,
Phyllis Drucker
Aug 23, 2022 - 1:00 p.m. EDT
Service management practices once limited to IT are increasingly being applied to other functions across organizations, whether that’s HR, facilities management, customer service, or even finance and legal. But many organizations...
with
Andrew Graf,
Chris Tozzi,
Vawns Murphy
Jul 19, 2022 - 1:00 p.m. EDT
Done carefully, IT service automation improves support teams’ efficiency, in terms of both time and money; helps keep techs engaged and excited about doing work that improves colleagues’ and customers’ experience; and...
with
Deepthi Nagarajan,
Vicki Rogers,
Chris Chagnon
Jun 21, 2022 - 1:00 p.m. EDT
As disruption and accelerating demand become the new normal, modern service management platforms are critical tools supporting continuous IT improvements, enabling the introduction...
with
Charles Araujo,
Ian Aitchison,
Roy Atkinson
Apr 19, 2022 - 1:00 p.m. EDT
In this panel discussion, industry thought leaders will discuss the current state of the tech support employee experience. They’ll explore evolving customer and end user expectations, how and where...