with
Andrew Gilliam,
Kaliegh Averdick,
Katharina Wymar,
Paula Cottrell
Jul 21, 2020 - 1:00 p.m. EDT
This exciting panel discussion will be packed with invaluable takeaways for every phase of your knowledge management journey.
with
Roy Atkinson,
Liz Beavers,
Donna Knapp
Jun 16, 2020 - 1:00 p.m. EDT
In this webinar, we will examine how effective service level management can help your team to set customer expectations, measure what matters, and quantify the value your support center brings to the business.
May 19, 2020 - 12:00 p.m. EDT
Keeping abreast of best practices and expert industry insights takes on new urgency when you're on the front lines of a crisis – as we are. In six insightful sessions, you'll hear from practitioners and experts on delivering stellar customer experiences, maintaining operational...
with
Roy Atkinson,
Patti Blackstaffe
Apr 21, 2020 - 1:00 p.m. EDT
In this webinar, we will discuss how to implement a strategic approach for transformation, create a systematic approach to lessons learned, and evaluate what needs to change.
with
Roy Atkinson,
Mike Spires,
Andrew Gilliam
Mar 17, 2020 - 1:00 p.m. EDT
In this webinar, we will take an important look at the linkage of IT and business transformation to learn how your organization can benefit from focused priorities and sound investment.