HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Ken Gonzalez
Jul 21, 2015 - 1:00 p.m. EDT
Support automation can decrease inaccuracy in areas such as ticket categorization and assignment, and it can streamline processes and reduce human error. In this webinar, Ken Gonzalez, managing partner of Engaged Consulting, Inc., will explore what it takes to automate and why your support...
with
Phyllis Drucker
Jun 16, 2015 - 1:00 p.m. EDT
Shadow IT is having an obvious impact on technical support teams. Attend this webinar to learn more about what it is and how you can strike a balance between reaping the benefits and avoiding the risk.
with
Amy DeMartine
Apr 21, 2015 - 1:00 p.m. EDT
What is the Internet of Things (IoT), and how does it affect the services you support for your business? In this HDI vChapter webinar, Forrester senior analyst Amy DeMartine will talk you through this new connected world, explaining how the IoT is already affecting businesses today, what...
with
Robert Stroud
Mar 17, 2015 - 1:00 p.m. EDT
Join us for a look at how combining frameworks can improve your organization’s performance and security.
with
John Meharg
Feb 17, 2015 - 1:00 p.m. EDT
In this webinar, John Meharg will explain how disaster recovery planning helped Norman Regional Health System face a situation they hoped they’d never have to face. He’ll explain what went well, what didn’t, and the lessons they learned in the aftermath of a devastating F5 tornado.