HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Andrew Gilliam
,
,
Rae Ann Bruno
Sep 15, 2020 - 1:00 p.m. EST
Take part in this informative and interactive webinar to unlock your workforce potential.
with
Andrew Gilliam
,
Kaliegh Averdick
,
Katharina Wymar
,
Paula Cottrell
Jul 21, 2020 - 1:00 p.m. EST
This exciting panel discussion will be packed with invaluable takeaways for every phase of your knowledge management journey.
with
Roy Atkinson
,
Liz Beavers
,
Donna Knapp
Jun 16, 2020 - 1:00 p.m. EST
In this webinar, we will examine how effective service level management can help your team to set customer expectations, measure what matters, and quantify the value your support center brings to the business.
May 19, 2020 - 12:00 p.m. EST
Keeping abreast of best practices and expert industry insights takes on new urgency when you're on the front lines of a crisis – as we are. In six insightful sessions, you'll hear from practitioners and experts on delivering stellar customer experiences, maintaining operational...
with
Roy Atkinson
,
Patti Blackstaffe
Apr 21, 2020 - 1:00 p.m. EST
In this webinar, we will discuss how to implement a strategic approach for transformation, create a systematic approach to lessons learned, and evaluate what needs to change.