SupportWorld Virtual

Now Available On Demand

Staying connected and informed are more important than ever. Watch this free, one-day virtual summit on your own schedule. Connect with your peers and industry experts to focus on the future of service and support.

Keeping abreast of best practices and expert industry insights takes on new urgency when you're on the front lines of a crisis – as we are. In six insightful sessions, you'll hear from practitioners and experts on delivering stellar customer experiences, maintaining operational efficiency, engaging employees, calibrating the future of the industry, and more. You won't want to miss a single session!

SupportWorld Virtual is being exclusively hosted on HDI's BrightTalk channel. Customize your experience by adding each panel or session to your schedule!

Questions? Check out the FAQs!


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Featured Presenters

Roy Atkinson

Roy Atkinson

Group Principal Analyst, HDI/ICMI

Liz Beavers

Liz Beavers

Senior Solution Engineer, SolarWinds

Ben Brennan

Ben Brennan

Founder and CEO, QSTAC

David Cannon

David Cannon

EVP, Nfiniti3

 
Evan Carlson

Evan Carlson

Chief Revenue Officer and Evangelist, EasyVista

Chris Chagnon

Chris Chagnon

ITSM Architect, Worcester Polytechnic Institute

Andrew Gilliam

Andrew Gilliam

Associate Analyst, HDI/ICMI

Brian Harris 

Brian Harris

Director of Customer Advocacy, Zendesk

Valence Howden

Valence Howden

Principal Research Director, Infotech Research Group

Julie Mohr

Julie Mohr

Author and International Keynote Speaker, JulieLMohr.com

Gina Montague

Gina Montague

Support Services Manager, Infinite Campus

Becky Roemen

Becky Roemen

Manager, CX Solutions and Consulting, Avtex Solutions, LLC

 
Jeff Rumberg

Jeff Rumburg

Managing Partner, MetricNet LLC

Doug Tedder

Doug Tedder

Principal Consultant, Tedder Consulting LLC

 

Sponsors

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Frequently Asked Questions

How do I participate in SupportWorld Virtual?

SupportWorld Virtual is a web-based, session-based summit taking place on May 19. It includes live panels and expert sessions, all hosted on HDI’s BrightTALK channel. You will need a BrightTALK account to participate—registration is free! Once you have an account, click on “Add to My Schedule” for each panel/session you’re interested in. (Bonus: Register for all panels/sessions and be entered to win one of six $150 gift cards!)

If I can't attend live on May 19, should I still register?

Absolutely! All panels and sessions will be available on-demand within 24 hours of the live event. Provided you registered in advance, you’ll be notified when each panel/session on your schedule is available on-demand.

What is the cost to attend SupportWorld Virtual?

SupportWorld Virtual is free!

Who should attend SupportWorld Virtual?

If you’re a service management or technical support professional, SupportWorld Virtual is for you! From analyst to manager, everyone in our community should find value in SupportWorld Virtual.

Do I need any special equipment to access SupportWorld Virtual?

BrightTALK is easily viewed on your desktop, tablet, or mobile device. If you find yourself disconnected from a panel/session, simply refresh the interface.

Is SupportWorld Virtual replacing SupportWorld Live?

No. SupportWorld Virtual is the first step in a robust virtual strategy that will continue to be rolled out into 2021. We hope that everyone we “see” at SupportWorld Virtual we also see in real life at SupportWorld Live in Las Vegas, from August 2-7 at the MGM Grand.

What if I have a different question?

If you have questions that haven’t been answered by the FAQs above, please reach out to our Customer Care Center at [email protected].