Incident categorization is a challenge for IT organizations. Whether it is due to culture, politics, complexity, or an ability to agree, every organization at some point finds that the categorization of incidents is ineffective, out-of-control, or difficult to maintain. Why does it cause so much of a challenge?
There is no one right way to create a categorization. There's no template. Every organization is different. The products and services are different. The service levels are different. The customers are different, and the required information to track is different. Even the reports differ. These distinguishing factors impact how incidents are tracked and monitored. There is no master categorization to use because it is up to your organization to define what works for your environment.
Download this Essential Guide to learn:
- What is categorization and why is it important
- 7 steps to incident categorization
- Critical success factors
- Benefits of good categorization
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