Artificial intelligence (AI) is the simulation of human intelligence processes by machines, especially computer systems. These processes include learning (the acquisition of information and rules for using the information),reasoning (using rules to reach approximate or definite conclusions) and self-correction. This trend report illuminates the role of artificial intelligence (AI) in the adoption and expansion of enterprise service management (ESM), as well as discussing the reasons organizations are adopting ESM to begin with and some guidance for doing so.
This trend report addresses:
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