Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
"Don't fix what's not broke" may be true to an extent, but that doesn't mean we...
While the world is focused on ChatGPT and other automated research/writing...
Balancing the demands of daily operations with the need to innovate can feel like...
Tell us who you follow on social media when it comes to learning about technical...
Support expectations rely largely on completion targets, but this is not their purpose...