Discover how generative AI and robotics are transforming enterprise support by automating tasks, enhancing efficiency, and improving employee experiences. Learn practical tips to integrate AI for IT, HR, finance, and beyond.
Tag(s): supportworld, artificial intelligence, automation, service management
Date Published January 2, 2025 - Last Updated December 20, 2024
Discover HDI's top 5 articles of 2024, featuring actionable insights on IT support trends, hybrid work, shift-left strategies, and more. Catch up now
Tag(s): supportworld, best practice
Date Published December 20, 2024 - Last Updated December 20, 2024
It’s fun to speculate about what might happen, but for this piece, Matt Beran zooms out to reflect on what the field of Service Management should look like.
Tag(s): supportworld
Date Published December 9, 2024 - Last Updated December 9, 2024
Discover how the Data Cloud empowers organizations to build long-lasting customer success. Learn how to leverage real-time intelligence, predictive analytics, and data-driven insights to improve customer satisfaction, retention, and growth.
Tag(s): supportworld, artificial intelligence, IT service management, cloud
Date Published December 5, 2024 - Last Updated December 9, 2024
Ever felt overwhelmed by increasing IT demands? Learn how to effectively manage understaffing, build strong business cases, and leverage AI to improve efficiency. Discover tips on improving reporting metrics and maintaining a customer-centric approach.
Tag(s): supportworld, service desk, culture
Date Published December 3, 2024 - Last Updated November 26, 2024
Discover how Data Cloud technology is revolutionizing customer support operations. Learn how real-time intelligence and unified data management can address critical challenges, improve customer satisfaction, and drive business growth.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published November 26, 2024 - Last Updated November 26, 2024
Catch up on all the key takeaways from Service Management World 2024. Discover how to align IT with business strategy, leverage generative AI, and address challenges in recruitment, retention, and change management.
Tag(s): supportworld, service management
Date Published November 22, 2024 - Last Updated November 22, 2024
Learn why surveys are failing & 5 tips to boost responses & get valuable customer feedback!
Tag(s): supportworld, service management, process-improvement, continual service improvement
Date Published November 19, 2024 - Last Updated November 19, 2024
Learn how to transform your enterprise service management with benefit-driven language. Discover how to leverage generative AI to create a more supportive and efficient user experience. Say goodbye to "do-it-yourself" and hello to "quick access" and "instant help."
Tag(s): supportworld, artificial intelligence, self-service
Date Published November 11, 2024 - Last Updated November 11, 2024
Protect your support center from cyber threats! Learn 5 essential strategies to safeguard sensitive customer data.
Tag(s): ITSM, supportworld
Date Published November 11, 2024 - Last Updated December 19, 2024