IT and business alignment, AI-driven leadership, and digital transformation—HDI Top 25 Thought Leader Anthony Orr shares insights on the future of IT leadership, emerging trends, and the skills professionals need to thrive.
Tag(s): supportworld, business alignment
Date Published February 20, 2025 - Last Updated February 20, 2025
Explore the key lessons from Gilbert Brucken’s journey into AI for the service desk, including virtual agents, internal AI tools, cost considerations, and security best practices.
Tag(s): supportworld, artificial intelligence
Date Published February 19, 2025 - Last Updated February 19, 2025
Success in IT support isn't about luck—it’s about preparation. Discover eight proven strategies to advance your career, from building skills and networking to embracing feedback and seizing opportunities.
Tag(s): supportworld
Date Published February 18, 2025 - Last Updated February 18, 2025
Networking, knowledge sharing, and career advancement: Explore the power of HDI Local Chapters. Four members reveal how this community has helped them grow professionally and personally. Find your chapter!
Tag(s): supportworld, best practice
Date Published February 13, 2025 - Last Updated February 13, 2025
Discover practical tips to fast-track your IT career by enhancing both technical and soft skills. Learn how to improve hardware, software, and network knowledge while mastering essential soft skills like communication and adaptability.
Tag(s): supportworld
Date Published February 11, 2025 - Last Updated February 11, 2025
Software, hardware, SaaS, cloud, peripherals… Check out the three questions you need to ask about your IT assets to decide whether to track them (or not).
Tag(s): supportworld, software as a service - SaaS, technology
Date Published February 10, 2025 - Last Updated February 10, 2025
Explore the 2025 HDI Global Service and Support Awards finalists, showcasing top talent and innovation in service management. Winners will be announced May 21 at SupportWorld Live in Las Vegas.
Tag(s): supportworld
Date Published February 6, 2025 - Last Updated February 11, 2025
Discover Jeff Rumburg’s expert advice on IT support success, including key metrics to track, surprising AI trends, and the importance of turning data into actionable insights.
Tag(s): supportworld, leadership, metrics and measurements
Date Published February 5, 2025 - Last Updated February 5, 2025
Discover the evolution from Generative AI to Agentic AI in IT support. Learn how Agentic AI acts independently, enabling seamless task execution, and why it’s the future of technology support.
Tag(s): supportworld, artificial intelligence
Date Published February 4, 2025 - Last Updated February 4, 2025
Discover why humanizing the service desk is essential for building trust, enhancing consumer experiences, and empowering both agents and customers to create meaningful connections
Tag(s): supportworld, service delivery
Date Published February 3, 2025 - Last Updated February 4, 2025