Date Published January 25, 2019 - Last Updated December 17, 2019
Service management and tech support professionals are a community minded bunch. They are a conscientious group eager to learn and grow and also to share with one another to help promote excellence in the industry. And so it is no surprise that this community is also eager to celebrate its champions, those who are the most active in the community and share their insights for the benefit of all. We are proud to celebrate all that these influencers do for our industry with HDI’s Top 25 Thought Leaders in Technical Support and Service Management.
The votes are in! The community has spoken! The winners are people who lead by example. They are practitioners and consultants. They blog. They speak at conferences and events. They tweet and share their insights on social media. They mentor us in the finer points of leadership, process improvement, and technology implementation. They provide guidance for the industry to help us all improve service delivery and advance our careers.
Congratulations to those who made the list for 2018, and a big thank you to the technical support and service management community for weighing in with your votes. Without further ado, I present the Top 25 Thought Leaders in Technical Support and Service Management for 2018:
Top 25 Thought Leaders in Technical Support
and Service Management
Claire Agutter | @ClaireAgutter | LinkedIn
April Allen | @knowledgebird | LinkedIn
Roy Atkinson | @RoyAtkinson | LinkedIn
Daniel Breston | @DanielBreston | LinkedIn
Chris Chagnon | @chagn0n | LinkedIn
John Custy | @ITSMNinja | LinkedIn
Simon Dorst | @itilzealot | LinkedIn
Troy DuMoulin | @TroyDuMoulin | LinkedIn
Rob England | @theitskeptic | LinkedIn
Karen Ferris | @Karen_Ferris | LinkedIn
Suresh GP | @sureshgp | LinkedIn
Joe the IT Guy | @Joe_the_IT_guy
Beth Jacobsen | @Beth_Jacobsen | LinkedIn
Kaimar Karu | @kaimarkaru | LinkedIn
Stephen Mann | @StephenMann | LinkedIn
Simone Jo Moore | @simonejomoore | LinkedIn
Jon Morley | @jonmorleyitsm | LinkedIn
Barclay Rae | @BarclayRae | LinkedIn
Stuart Rance | @stuartrance | LinkedIn
Jeff Rumburg | @MetricNet | LinkedIn
Greg Sanker | @gtsanker | LinkedIn
Doug Tedder | @dougtedder | LinkedIn
Nancy Van Elsacker Louisnord | @NancyVElsacker | LinkedIn
Suzanne Van Hove | LinkedIn
Paul Wilkinson | @gamingpaul | LinkedIn
Amy Eisenberg is the content specialist for HDI where she works with industry experts and practitioners to create content for technical support and service management professionals. She has worked in B2B media and scholarly publishing for more than 20 years, developing content for print and digital magazines, print and email newsletters, websites, conferences, and technical seminars. Follow Amy on Twitter @eisenbergamy, and connect with her on LinkedIn.