Date Published March 1, 2023 - Last Updated February 20, 2024
Supportworld Live is just around the corner. And each year at this festive and informative event, we take the chance to announce the winners of the HDI Awards!
The HDI Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Each application is judged by insiders within the industry. Collectively, the winners showcase the best of the best of IT service and support.
Without further ado, we’d like to unveil the individual finalists of the HDI awards. (To see the finalists for the HDI team and organizational awards, click here.)
The finalists for the individual awards are:
Best Service and Support Analyst
Kevin Bell
IT Support Technician, Revinate
Flóra Németh
Service Desk Agent, Unisys
John Pearson
Technical Support Help Desk Sr, Lockheed Martin Corporation
Jami Severson
Help Desk Specialist, Mayo Clinic
Best Service and Support Manager
Jessie Brillouet
Service Desk Operations Manager, Unisys
Rudy Cicchino
Manager, IT Customer Service, Moffitt Cancer Center
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Andrew Froud
IT Manager, New Albea Kunstofftechnik GmbH
Daniel Mandrell
Service Desk Team Manager, Unisys
Moe Suliman
IT Help Desk Manager, Wajax Limited
Best Service and Support Technician
Michele Dunleavy
Business Tech Analyst 3, UC Berkeley
Adam Labban
Senior Tech Service Center Specialist, Northwestern Mutual
Mike Palo
PC Tech 2, City of Garland
Kevin Prichard
Lead Client Support Specialist, Princeton University
Local Chapter Officer of the Year
Donald Chew
Supervisor - IT Helpdesk Unit, Mayo Clinic
HDI Local Chapter: Minnesota Minneapolis
Dee DiDiano
President, HDI Steel City
HDI Local Chapter - Steel City
Laurie Lukken
Solution Center Manager, Nebraska Furniture Mart
HDI Local Chapter: Nebraska - Omaha
Aaron Settepanella
Production Support Manager, Star Leasing
HDI Local Chapter: Ohio - Mid/Columbus
Jil Weber
Manager, Technology Service Center
Northwestern Mutual
HDI Local Chapter: Wisconsin - Brew City/Milwaukee
Jason Wischer
Advisory Solutions Consultant, KANINI
HDI Local Chapter: Virtual Chapter
Please be sure to congratulate these finalists and join us at Supportworld Live in Las Vegas to see who takes home the coveted awards!