Date Published March 1, 2023 - Last Updated February 20, 2024
Supportworld Live is just around the corner. And each year at this festive and informative event, we take the chance to announce the winners of the HDI Awards!
The HDI Awards recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. Each application is judged by insiders within the industry. Collectively, the winners showcase the best of the best of IT service and support.
Without further ado, we’d like to unveil the individual finalists of the HDI awards. (To see the finalists for the HDI team and organizational awards, click here.)
The finalists for the individual awards are:
Best Service and Support Analyst
![Headshot of Kevin Bell](/-/media/kevin-bell.ashx?h=200&w=200&hash=9EABE6356E1F1D33558506E9C229F389)
Kevin Bell
IT Support Technician, Revinate
![Headshot](/-/media/flora-nemeth.ashx)
Flóra Németh
Service Desk Agent, Unisys
![headshot](/-/media/john-pearson-photo.ashx)
John Pearson
Technical Support Help Desk Sr, Lockheed Martin Corporation
![headshot](/-/media/Jami-Severson.ashx)
Jami Severson
Help Desk Specialist, Mayo Clinic
Best Service and Support Manager
![Headshot](/-/media/Jessie-Brillouet.ashx)
Jessie Brillouet
Service Desk Operations Manager, Unisys
![Headshot of Rudy](/-/media/Rudy-Cicchino.ashx)
Rudy Cicchino
Manager, IT Customer Service, Moffitt Cancer Center
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Andrew Froud
IT Manager, New Albea Kunstofftechnik GmbH
![headshot](/-/media/daniel-mandrel.ashx)
Daniel Mandrell
Service Desk Team Manager, Unisys
![headshot](/-/media/moe-suliman-final.ashx)
Moe Suliman
IT Help Desk Manager, Wajax Limited
Best Service and Support Technician
![headshot](/-/media/michele-dunleavy.ashx)
Michele Dunleavy
Business Tech Analyst 3, UC Berkeley
![headshot](/-/media/adam-labban.ashx)
Adam Labban
Senior Tech Service Center Specialist, Northwestern Mutual
![headshot](/-/media/mike-palo-headshot.ashx)
Mike Palo
PC Tech 2, City of Garland
![headshot](/-/media/kevin-prichard.ashx)
Kevin Prichard
Lead Client Support Specialist, Princeton University
Local Chapter Officer of the Year
![Headshot](/-/media/donald-chew-2.ashx)
Donald Chew
Supervisor - IT Helpdesk Unit, Mayo Clinic
HDI Local Chapter: Minnesota Minneapolis
![headshot](/-/media/Dee.ashx)
Dee DiDiano
President, HDI Steel City
HDI Local Chapter - Steel City
![headshot](/-/media/laurie-lukken-final.ashx)
Laurie Lukken
Solution Center Manager, Nebraska Furniture Mart
HDI Local Chapter: Nebraska - Omaha
![headshot](/-/media/aaron-sep.ashx)
Aaron Settepanella
Production Support Manager, Star Leasing
HDI Local Chapter: Ohio - Mid/Columbus
![headshot](/-/media/jill-webber.ashx)
Jil Weber
Manager, Technology Service Center
Northwestern Mutual
HDI Local Chapter: Wisconsin - Brew City/Milwaukee
![headshot](/-/media/jason-wischer.ashx)
Jason Wischer
Advisory Solutions Consultant, KANINI
HDI Local Chapter: Virtual Chapter
Please be sure to congratulate these finalists and join us at Supportworld Live in Las Vegas to see who takes home the coveted awards!