Date Published September 16, 2024 - Last Updated September 16, 2024
Can you feel the excitement in the air? HDI's Service Management World, taking place November 17-21 in Orlando, is just around the corner, and I'm officially in prep mode. With so many sessions and so little time, I've been pouring over the schedule and making plans.
Real talk time. I'm pretty pumped about the whole agenda this year, but there's one session that's got me counting down the days like a kid waiting for Christmas morning: Session 203: Service Management Myth Busters!
The Who, What, When, and Where
Mark your calendars for Wednesday, November 20, from 11:30 am to 12:30 pm. Head over to Grand Caribbean 8/9, and prepare to have a blast with some of the brightest minds in IT! This session is open to all pass types, so there's no excuse to miss it.
The Dream Team
Picture this: a panel of ITSM rockstars ready to tackle your toughest questions and debunk the most persistent myths in our industry. We're talking about:
When else can you see all these brilliant minds speak at one time?
Why I'm Pumped (And You Should Be Too!)
1. It's Interactive: This isn't your typical "sit and listen" session. You get to bring your own questions, challenges and "urban legends". It's like myth-busting meets crowd-sourcing!
2. Real Talk, o Fluff: The panel promises candid feedback. No sugar-coating, no corporate speak – just straight-up, experience-backed answers to our burning questions.
3. Myth-Busting Madness: Have you ever heard that "AHT is a bad metric to use" or "A Problem is X number of Incidents within Y amount of time"? Get ready to separate fact from fiction!
4. Diverse Perspectives: With panelists from consulting, training, product development and global IT service management, you'll get a 360-degree view of the industry.
5. Practical Takeaways: This isn't just about busting myths. We'll walk away with insights on overcoming real ITSM challenges in our day-to-day work.
What's In It for You?
Imagine returning to your office armed with myth-busting knowledge that could revolutionize your approach to ITSM. You'll be the go-to person for separating ITSM fact from fiction—a hero if you will. Plus, you'll have a toolkit of fresh ideas to tackle those persistent challenges that have been giving you headaches.
The Cherry on Top
The session description calls it "thought-provoking and provocative." In other words, prepare for some friendly debates, a-ha moments, and maybe even a dash of controversy. Everyone at the conference will talking about this session.
Care to Join Me?
So, are you ready to challenge everything you thought you knew about service management? To laugh in the face of urban legends and high-five your neighbors as another myth bites the dust?
Register here to join me at HDI's Service Management World, November 17-21 in Orlando, Florida. BONUS: Use the code ERICASOCIAL to save $400 on your pass.
I'll see you there – front and center, notepad in hand, ready to soak up every myth-busting moment. Trust me, this is one session you don't want to miss. It's time to separate the ITSM facts from the ITSM fiction – and have a blast doing it!